922 Display says Scanner Unit Open. But unit is closed!

Question

After changing ink cartridges, I was unable to print because of error messgae 'Scanner Unit Open.' It IS NOT OPEN. And I cannot turn printer off using Power button. Have tried to delete printer, reinstall software just about all except the right thing. Please help.

Workindood · Answer

Have you tried just simply pulling the plug to shut off power?    Other then that...I would call tech support and have it returned.

eily · Answer

did you ever resolve your problem ' scanner open' Mine says cover open and I cannot fix it. I have done everything. Thanks.

eily · Answer

Thanks for reply. Printer not under warrenty. Dell techs no help. Will probably have to get new printer. I'm thinking about a Lexmark. So frustrating!!!

tracysfw · Answer

The solution is call Dell if the unit is in warranty. Tech support had me do a couple of things. They did not work. The tech said the printer was in warranty (1 year) and I had a new printer within 3 days! Shipped the old one back at no cost to me! Excellant support and warranty... but printer is worth the original cost... about $80 bucks. 1 set of ink cartridges will cost more!

tracysfw · Answer

Lexmark originally made the 922 for Dell. The cartridges are interchangeable. In our office, we use Dell pc's and HP printers and scanners. The only printer from Dell came with a package deal w the pc. We're glad it broke and Dell replaced, but we now use a HP1610. Dell printer has not been unpacked... will use as last desperate measure and hope ink cartridges have not dried out! :>)

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922 Display says Scanner Unit Open. But unit is closed!

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