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Scott0308

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13 years ago

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Scott0308

4 Posts

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7201

July 5th, 2013 20:00

924 all-in-one printer power problems

I have a 924 all-in-one printer that is not working properly.  The other day, the power strip was accidently turned off.  Everything plugged into it is fine except the printer.  When I plug it in, the power light is on, but the display is not and the computer thinks the printer isn't there.  When I push the power button, nothing happens.  Is this caused from the power supply or could it be something else?????  Thanks for you help in advance!!!

  • PudgyOne

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    Posted July 5th, 2013 20:00

    Scott0308,

     

    Unplug the printer. Remove the power brick for 60 seconds. This will reset any error messages the printer is getting.

     

    Try plugging everything back in. You may want to try directly in the wall, instead of the power strip. Does the little light on the power brick light?

     

     

    Rick

  • Scott0308

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    Posted July 7th, 2013 09:00

    The light on the brick does come on when plugged in to the wall and the power strip.  I am not getting an error message however.  The display on the printer isn't showing anything at all.

  • PudgyOne

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    Posted July 7th, 2013 10:00

    Scott0308,

     

    If you removed the power brick from the printer for 60 seconds, then the printer is reset.

     

    You tried the wall outlet, correct?

     

    You tried it in the power strip, correct?

     

    Did you try a different wall outlet? If yes and it does not work, then the printer has finally stopped working. Open the printer and see if there is a red light inside. Some have fuses and some don't. In most cases, I would say this printer stopped working. It is an older model printer and printers do not last forever.

     

     

    Rick

  • PudgyOne

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    Posted July 7th, 2013 12:00

    Scott0308,

     

    I don't see any hope of getting the printer working.

     

     

    Rick

  • Scott0308

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    Posted July 7th, 2013 12:00

    There was a red light when i first plugged it in.  When I opened the top, the light went out.  I did try multiple outlets.