924 will not print - Hang at 99%

Question

924 just started having a problem in that it will not print from my Inspiron notebook. The Dell print dialog box goes to 99% and hangs there.  The printer itself has the 'Printing' message on the display but nothing prints.     The 924 will scan a document- that works OK so I think the connection (USB) is OK.  Things I'ved tried: power on-off of laptop and printer many times, uninstall and reinstall the 924 drivers from the CDROM many times, remove and reinstall the USB Printing device, stop and restart the Spool service.    Anyone have some suggestions?  Jim

jimcullen · Answer

After a long time with Dell Support on the phone reloading drivers and checking/trying a number of things, Dell has decided the printer has a problem and are sending a replacement unit.

BettaMan · Answer

A new printer won't fix your issue, your issue lies within the USB drivers on your PC. They should be removed and reinstalled along with the printer drivers.

jimcullen · Answer

Not true - that's not where my issue is. I think a new printer will fix the problem.  So apparently does Dell, as they are sending a new one.     During the course of debug the following were done a number of times:   Power on-off cycle USB cable plug and replug 924 drivers completly removed, reboot, and reinstalled (both from CD and Dell web site) USB Print device removed and reinstalled Notebook restored to factory configuration Spooler and RPC services recycled Bi-directional parm on printer recycled Permission on Spooler directory checked/changed Few other things which I cannot recall right now

jimcullen · Answer

Replacement printer arrived from Dell today and it works great.   99% hang problem went away simply by plugging in the new printer.  No more hang on single or multiple page documents.

BettaMan · Answer

You could have told us EVERYTHING you tried in your original post!

jimcullen · Answer

I did - read it again.

jimcullen · Answer

This topic is not going down a good path and probably needs to end.

If you are having the 99% print hang problem then I would suggest that you search this forum for some very good ideas of things to try. Most often it appears to be a driver/configuration/software problem in the host PC.

After you have tried all the suggestions, consider that it could be a hardware problem in the printer itself. This was the case with mine.

If the printer is still under warently, then work with Dell support and when all else fails, they will probably send you a replacement printer. Don't give up.

tnqp · Answer

If its any consolation I have exactly the same problem!! I have tried all the same things except reinstalling the USB drivers - Have you have tried this yet, does it fix it and if so please advise how to get the drivers.

jimcullen · Answer

There is a Microsoft article that discribes the USB port reinstall: http://support.microsoft.com/kb/310575   It did not help when I was having problems with the printer 10 months ago, but you can try it.

tnqp · Answer

Thanks for the link Jim - But its not worked for me either!!  I guess you got a  replacement, mine is just out of warranty!! but has only been used for last 6 months and very little during that time - hence I really need to get it working if at all possible! Steve

jimcullen · Answer

Hook the printer to a different PC like having a frind bring over his laptop, or take the printer to a desktop PC. Load the driver cd onto the new PC and see if the printer still has the 99% problem.    If the printer still has the problem, put it in the trash and buy a new cheap single-purpose inkjet printer from your local Wal-Mart, Target, Office Depot, etc.  Buy one where you can purchase the cartridges in the local store.   If the printer works OK on the friend's PC, try to sell it to him.  If he doesn't want it, throw it in the trash and proceed as above.

tnqp · Answer

Hi Jim That's probably the most honest advise I'll ever be given and the best thing to do!! I have tried it on another laptop and it does the same thing!! Regards, Steve

jimcullen · Answer

Hi Steve, That's what I would have done if mine was not replaced under warranty. Take care. Jim

Printers

924 will not print - Hang at 99%

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