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968 printer problem
I installed the Dell all-in-one printer with a USB cable to my PC (Windows XP). It wouldn't print, and after several uninstall, re-install, and downloading of the driver directly from the Dell website, It was available on my network. I am able to scan to my PC, but not able to print. The print job is sent, I see a printer icon pop up, and then it disappears - the printer doesn't initiate, and nothing prints. When I started my laptop (Windows Vista), my Windows Live One Care program notified me that a new printer was available. I accepted, and was able to print from my laptop. So, the driver and the printer are working, the port is working, but why can't I print from my PC, which is directly attached to the printer? I tried to change print processor, but that made the printer disappear from the network. It is on, ready, and available for sharing. Is it a printer spooling problem on my PC? Any advice would be greatly appreciated.
PudgyOne
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September 19th, 2009 09:00
jsfowler,
Let's start simple first. What is the make and model of your computer and we know you're using XP?
Rick
PudgyOne
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September 19th, 2009 09:00
jsfowler,
I reread your post.
How are you connecting the printer to your computer(s)? I see you mentioned a Vista machine, also.
Rick
jsfowler
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September 19th, 2009 11:00
Hi,
My PC is an old Dell Dimension 4550. It is connected to the Dell A968 printer via a USB cable. The software on my PC allows me to scan, however, when I click "copy" to send the scan back to the printer, it only goes to 50% and stops. It won't continue to the printer.
My laptop is a Dell Inspiron 1720, which has vista.
I have Windows live OneCare, which allows the printer to be on my network, which was set up a Netgear router.
I've tried turning off the firewall, still can't print. One thing I noticed, is at the taskbar, bottom right - there is a "Safely remove hardware" icon. The computer is seeing the USB/printer as a USB mass storage. When I open "My computer", I see both a F:removable disk, and Dell 968 printer. When I right click the printer, my printer actually comes out of sleep mode. When I try to click "properties", I get a message "opening communication", but it stalls. There is no option to print, only scan, on the right click menu.
Thanks for your help!
PudgyOne
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September 19th, 2009 12:00
jsfowler,
Let's make sure the printer is installed properly, first.
First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.
Disconnect your printer.
Un-install your printer.
Restart your computer.
Download the proper drivers.
XP Drivers
Vista 32-bit Drivers
64-bit Drivers
<ADMIN NOTE: Broken link has been removed from this post by Dell>
All other drivers
Install the proper drivers, you'll be pronpted when to connect the printer(powered on) Please use a 6ft or smaller USB Cable.
For wireless...
I recommend using these Recommended Wireless Router Settings to get everything to communicate correctly. I have DHCP enabled on my wireless router. I assigned my printer an ip address at the high end of my ip address. (Example: my printer ip address is 192.168.1.149) All the other computer get assigned an ip address automatically.
How Do I Connect a Dell™ Wireless Printer to a Wireless Network
Choose your printer. Beneath your printer, select your operating system. You'll be redirected to another page. Then click on show all steps. It will walk you through the installation process.
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Also try reading...
Update list of applications to send scans to
Rick
PudgyOne
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September 19th, 2009 13:00
Jodi,
GREAT JOB! :emotion-21: Glad my advice helped. You did all the hard work.
Take care,
Rick
jsfowler
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September 19th, 2009 13:00
THANK YOU...THANK YOU...THANK YOU!! ITS WORKING!! I REALLY APPRECIATE YOUR TIME AND YOUR HELP.
JODI
jsfowler
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September 19th, 2009 16:00
Rick,
Mind if I ask you one more question? Do I need to install the printer driver on my laptop/vista, in order to use this printer on my network?
Thanks!
PudgyOne
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September 19th, 2009 18:00
jsfowler,
Sorry, stepped out for dinner. Download the proper drivers to the laptop, then double click on the drivers. It might jusr sit there. Look for the setup.exe file, right click on it, then left click run as administrator. The you'll see options, choose network and choose the proper selection.
Before you do this, are you going to use the wireless functions in the printer or use it on a host computer? If on a host computer, make sure to set it up the printer for sharing and watch out for all firewalls and security suites.
Sharing a printer through a wireless network
Rick