I think the printer is okay because you can use it for copying documents. I think it's with the driver because when you scan anything, the scanned document usually goes to the computer. You can download the latest driver from this site...
Hi, years later, when I do this I only get the executable file...I have Dell Dimension 2400 using WIndows 7 Professional, 32 bit...it is looking more and more as if I will have to get a new printer as I cannot find a workaround. Can anyone out there help me??? Thanks much folks. tired judy
Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).
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tired Judy,
First run Delete Print Jobs to remove any stuck print job in the queue.
Disconnect the printer.
Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).
Links to the patch/drivers can be found at...
Dell 962 All-In-One Inkjet Printer owners thread (W7)
Remember virus programs and firewalls will block communications.
You'll need to install the OCR Program from the Dell Printer disk.
Rick