Dell 1355cnw Error 009-654 code 211000

Question

Hi all,

Does anyone have a clue where to start looking for a solution to error 009-654 with "code 2110000" on a 1355cnw printer/scanner machine. This is one of the "mysterious" codes that Dell simply say "contact support" for.

Probably just means that there's a dust build up somewhere but wiped the CTD sensor and everywhere normally accessible to no avail. Don't want to start disassembling without a clue where to aim first.

Prior to generating the code the printer had just output at least a dozen pages with perfect quality print.

Thanks in advance,

Mark

Wlknbygrc · Answer

i would like to have the answer to this mystery also. i have tried, unsuccessfully i might add, to resolve this issue. I have tried online with and without assistance...help.

It was working one day...and then it wasn't.

Thanks,

lteitelbaum · Answer

I'm having the same problem, and I'm not able to go beyond this error.

MSGov · Answer

We gave up. As we had a few spare toners looked about and bought the newer model C1765nf (didn't ever use the wireless). Disappointed that even this newer model only connects at 10 Mb/s but will allow us to use the toner we have. Old model gone to recycling dump - annoying as it was probably recoverable with a little knowledge but Xerox/Dell definitely don't make open source products.

Suggestion to all software writers; if you can put in a cryptic code you can just as easily make a message intelligible to a human these days.

pmanna · Answer

I was able to resolve the dreaded 009-654 on my c1765nfw. I downloaded/installed the usb driver for the printer and connected the printer to a usb port on my computer. I downloaded the latest firmware driver. I started the printer with a toner cartridge removed. I ran the Dell firmware upgrade program and it recognized that the printer was connected and loaded the firmware. When the firmware installation completed, I restarted the printer and everything is working again.

This solution may work on all other Dell printers that experienced the same error.

gordp123 · Answer

It also worked on my 1355cnw, Removed a cartridge. Loaded the latest firmware via usb and bingo. Slight panic printing blank until I switched the printer off and back on.

Namb · Answer

Yes, it worked for me. Thanks a ton. You are a life saver. As suggested, it is important that the cartridge is removed while trying to update the firmware. Otherwise the printer won't be recognised. Can't thank you enough!!

VLord07 · Answer

It worked!! I was in tears trying to figure this out. Thanks so much!

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Dell 1355cnw Error 009-654 code 211000

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