Dell 2335dn PC Fax Software

Question

Greetings, Has anyone else here run into this problem with the 2335dn? This multi-function printer is on our network and works fine for printing. But when I try use the included software to fax from the pc it will only work for the Windows user who installed the software. I installed the software as me (local/domain admin) I used a normal user test account to run the software and when I try to send the fax from the pc to the 2335dn I get an error: 'Fax Device I/O Error'. I even tried making that user a local admin and domain admin, same error. I uninstalled the software, then reinstalled it as that test user and then the software would work correctly and send the fax. I logged back in as me (local\domain admin) and then I get that error. It seems the software is looking for something that is only there for the user who installed it. To put it simply, the software will ONLY work as the user who installed it. I'm trying to deal with Dell's support on this, but they don't seem to understand what I am talking about. Any ideas? Thanks! David Screenshot of error:

llynster · Answer

David, Great problem description.

To clarify, are the drivers installed at the domain level? If so, have you tried installing on a client system? (just to test the issue)

Also, it seems to me, there should be a dialog box that asks "This user only" or "All users on this machine". Nothing like that?

llynster · Answer

I agree, that should've worked..... but I'm not sure how segregated you can treat the individual functions of the 2335dn.... i.e., only installing the FAX s/w from the CD on the client.

Let me know what you find..... we may need to get a Dell Moderator to help escalate this issue back to the Dell engineers.

HurricaneDave · Answer

I push the printer out to the networked computers through Group Policy. But that should install the driver locally. The only software I'm manually installing on the PCs is the PC Fax software that's included on the driver disc. No dialog asks about whether for current user or all users.

The weird thing is it works fine for the user that installs the software. I guess I could run something like regmon to possibly see what it's looking for when it fails. That's just a pain. :emotion-43:

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