Tracy,

Disconnect the printer.

Download and run the oatch(printer cleanup utility) until it promtps you to restart your computer.

Restart your computer.

Use the printer disk and install the printer. You'll get a message, the printer is not connected.Connect the printer at this time(powered on)

Link to the patch/drivers(if needed) can be found at....

Dell 922 Photo All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications.

If printer charing, try...

Share Files and Printers between Windows 7 and XP

Sharing a printer through a wireless network

File and Print Sharing in Vista (Thanks to mombodog)

Rick

Tracy,

What virus program and firewall are you using?

Rick

Rick:

I disconnected the printer from the UBS port then ran the patch and shut off the computer. Started computer. Entered the disk but there was no message that the printer was not connected. Waited several minutes and still without any message, I attached printer to the USB port. The disk downloaded drivers and when the alignment page came up and I tried to print, it said the printer is not communicating.

Tracy

Rick;

I was using Mcafee Firewall and Virus protection but changed temporarily to Avast and Windows firewall to see if that would make a difference.

Also I forgot to mention that I had another problem that I don't know if it could be connected to the printer problem or not.

Whenever I start the computer I've had the windows installer box appear saying preparing to install. It stays for about a minute and then disappears.

Tracy

Tarcy,

Restart your computer and press F2 at the Dell Screen. Look for boot sequence. Make it...

cd/dvd rom

hdd hard drive

usb removable devices

network

Save changes and exit.

Remove any sd media cards in the printer, then disconnect the printer, run the patch, then  restart. Make sure the printer is removed. Manual Printer Driver Removal

Now install the drivers first. You should get a message the printer is not conected. Connect the printer at this time(powered on).

Rick

Rick:

Where would a media card be in the printer?

Tracy

Rick:

The boot sequence was:

IDE CR ROM Device

Hard Disk Dive C

Diskette D drive

That was all that showed. I have not done the patch again yet. Waiting to hear from you to see if anything else needs to be done first.

Tracy

Rick:

After checking online I guess the 922 printer does not have a media card. I looked at the boot sequence and here is what it said:

IDE CD-ROM

Tracy,

That looks good. I was thinking the computer was tryignt o boot from the printer and/or the media card, if one was in the printer.

The printer is not installing, correct?

What virus program and firewall are you using?

Rick

Rick:

I am using Mcafee for both firewall and virus protection.

After doing the patch the first time, I put in the dell printer cd and reinstalled the printer but still had the same problem. I did not use the manual printer driver removal. Should I do the patch again and then use the manual printer driver remover and then reinstall the printer?

Tracy

Tracy,

The patch must be run on Vista/Windows 7 machines. I usually recommend running it on Xp machines, also, the restarting the computer to finish the removal process.

I guess you'll need this, since I just now realized that I did not provide it.

Allowing Printer past McAfee

1. Open the McAfee Security Center and then click on the ‘Internet and Network’

2. To the right of ‘Internet and Network’ you would see all the services that are present under it, just below that you would have a button ‘Configure’ please click on that.

3. Now you would have the Internet and Network Configuration, in this window you would have an option ‘Firewall Protection in Enabled’ to the right of that you would have a downward arrow, click on that.

4. Then click on the ‘Advanced’ button which would have a new screen up.

5. To the left of that window you would have ‘System Services’ click on it and to the right pane of the window you would have the ports listed.

6. Please check the option which is for ‘Windows File Sharing’ then click on ‘Apply’ and then ‘Ok’

7. Restart the computer

Rick

Rick:

My Mcafee is a little different. But I found the windows file sharing under Ports and Services. It read  "Windows file Sharing (NETBIOS)  Ports 137-139. Checked marked it and restarted computer. Still no communication with the printer.

Tracy

Rick

No I am not printer sharing. I did hook up the printer to the laptop via the USB cable to see if the printer would print and it did. Just wanted to check to see if I had a bad USB cable.

Tracy

Tracy,

You are printer sharing, correct?

Printer is setup and you can print on the host machine? The basics are Sharing a printer through a wireless network

Is Enable Bidirectional Support/Enable Biodirectional Support checked?

Rick

Rick

Sorry for the confusion.

Dell Dimension 3000  Windows XP Professional  32 bit  Installed in English

Using Mcafee for both Firewall and Virus Protection. USB cable is connected from printer Dell 922 AIO to computer

Checked for malware today using Malwarebytes No problems notated.

Tracy