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5076
March 12th, 2012 18:00
Dell AIO 926 - Doesn't recognize new black cartridge
1) Cartridges don't return to middle when cover is opened.
2) Replaced black cartridge with brand new one, but printer doesn't recognize it and says reserve tank is empty. I have removed cartridge and re-seated it.
Other ideas for 1 & 2?
Thanks
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Stevenr95
3 Posts
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March 12th, 2012 19:00
And I should add that the scanning feature doesn't work now either.
I uninstalled the printer and reinstalled it.
Running Vista Home
PudgyOne
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March 13th, 2012 04:00
Stevenr95,
Are you using Dell Series 9 ink cartridges?
Did you hear a loud bang when this happened?
Can you copy a document under the glass? Black and white and color?
Rick
Stevenr95
3 Posts
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March 13th, 2012 17:00
Yes, I am using Series 9 ink cartridges ordered directly from Dell.
No, I did not hear a bang.
No, I cannot Copy nor Scan
PudgyOne
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March 13th, 2012 20:00
Stevenr95,
I suspect a bad sensor in the Dell Series 9 ink cartridge. Contact the place of purchase for a replacement.
The printer will not work with a cartridge with a bad sensor.
Rick