Dell AIO 942 printer driver Windows 7 (backward compatability impossible)

Question

Ok, here's my problem. I've just bought a new customized desktop with Wndows 7 Home premium 64 bit and want to install the Dell AIO 942 Printer. However, it just doesn't install. It doesn't work with the original installation CD, not with the (outdated) drivers on the Dell site either. I tried backward compatability from anything between Windows XP and Vista SP2. It is absolutely unacceptable that Dell doesn't update its products' drivers. I've already read and tried every possible solution on Dell community, and without success. The device used to work perfectly on my old desktop, and I will not buy a new printer just because Dell doesn't feel like updating its driver. I hope that someone from Dell is reading this, because I can't get chat or email support from Dell US, just because my printer was bought outside the US (which is also ridiculous in this day and age).  Please develop a Windows 7 driver, please do not refer me to the countless other posts with solutions that don't work for me.

PudgyOne · Answer

michael2527,

Operating system in English?

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

Dell 942 Photo All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications.

Rick

Lucy85 · Answer

Hi there,

i have this problem too and successfully installed the vista drivers following these instructions (as best as I could) however as soon as I completed this my computer stopped connecting to my wireless router and when I looked at troubleshooter it confirms that there are problems with the router, however I know the router is working fine because it works with other devices (phone, tablet etc). When I click on the internet symbol the PC no longer detects any local wi-fi networdk at all. Windows support lists a 'newly installed driver' as one of the possible reasons for this problem. Have I done something wrong during the vista installation process? Do u have any suggestions as to how I can fix this? Many thanks indeed :)

PudgyOne · Answer

Lucy85, Did you recently install/reinstall Windows Vista? What virus program and firewall are you using? Can you run Network Interface and post the information back here. Rick

Lucy85 · Answer

Hi,

I downloaded windows vista drivers directly from windows.

There is avast antivirus on the PC and also windows firewall with added security.

I ran the network interface as instructed and this is what came up 'there is no wireless interface on system, hosted network status not available'

Thank you for your continued help with this.

Lucy

Sent from my iPhone

On 27 Mar 2014, at 15:49, "Printers Forum - Automated Email" < Dell_Community_noreply@dell.com> wrote:

RE: Dell AIO 942 printer driver Windows 7 (backward compatability impossible)
Reply by RockSt☆r-Rick K

Lucy85,

Did you recently install/reinstall Windows Vista?

What virus program and firewall are you using?

Can you run Network Interface and post the information back here.

Rick

Stop receiving emails on this subject.

Flag this post as spam/abuse.

PudgyOne · Answer

Lucy,

If you installed the operating system, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order

To run Network Interface your computer needs to be connected to the internet.

Rick

Printers

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