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January 8th, 2014 05:00
Dell All in One Photo 924 problem
Hi, I had a print job that wouldn't delete and I ran the delete print jobs utility but it didn't clear out the jobs. So, I uninstalled the printer. I'm trying to add the printer and the computer can't find it once the driver is installed. I also tried to run the software installation but come up with the Dell Fax and that's not what I want. I'm running Windows 8 and I'm wondering if the OS is just not compatible anymore with the printer? Or is there something else I could do? I was working great and I do understand the printer is 8 years old. Help please.
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PudgyOne
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January 8th, 2014 06:00
bvwolf22,
In the last batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.
Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.
Restart the computer, when prompted. Then see if your printer works.
Rick
bvwolf22
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January 8th, 2014 08:00
I have IE 10 installed so that's not the problem. Any other help?
PudgyOne
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January 8th, 2014 09:00
bvwolf22,
A stuck print job in the queue, will still be there, even if you uninstall the printer, then reinstall the printer.
Did you make the deleteprintjobs.cmd? Did you run it as administrator?
Did you try the manual method?
Are you sure that you have IE10 installed? Just having IE11 on the system causes problems.
Rick
PudgyOne
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January 8th, 2014 09:00
bvwolf22,
Then run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.
Rick
bvwolf22
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January 8th, 2014 09:00
I've already done that which didn't work. The print job still showed up. I even restarted the printer spool. No luck. I had to uninstall the printer to make the print job disappear. Once i did that, "Add Printer" isn't working correctly. I know the drivers are geared towards Windows Vista but they won't work. The computer can't find the printer after I reinstalled the drivers. I'm even trying to find software installation that may be easier than relying solely on the driver.