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18790
November 13th, 2015 02:00
Dell C1760 paper jam
The panel on my printer indicates a paper jam. I have opened and reopened the printer, searched everywhere that I can see and there is not paper. I have unplugged the printer to attempt to reset it. All to no avail. The printer thinks that there is a paper jam and will not print anything. I'm wondering if there is a bad sensor somewhere. Any ideas?
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gregloeb
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November 18th, 2016 12:00
Do as I did and throw this piece of junk in the garbage where it belongs.
JustPrint
52 Posts
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November 27th, 2016 23:00
Here are my suggestions:
1) Review the "Clearing Jams" sections of the user's guide . Make sure all of the known paper jam areas are inspected and any paper jams are cleared.
2) Run the "Tool box --> Diagnostics Tab --> Machine Check --> Main Motor Operation Check --> Press [Start]" to force out any hidden paper. The motor will run for about 15 - 20 sections. Thereafter, repeat step #1. You can refer to the "Noise" section in the user's guide for more information.
C1760 User's Guide link: www.dell.com/.../manuals