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16315
August 7th, 2013 14:00
Dell Printer 924 - Starts printing but stops.
I have a Dell Printer 924 and my computer runs Windows 7. I was trying to print and the message of the progress of the printing shows the percentage of the job but it never finish, it gets stuck in 50% or less, and the printing never comes out. Then I check and I see that the job is still in the print queue, so I go to Windows, System 32, Spool, Printers and delete it. Then I restart the computer and try again but still the issue is not fixed.
How can I fix this?
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PudgyOne
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30.3K Posts
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August 8th, 2013 04:00
Techfan15,
First run Delete Print Jobs then restart your computer.
Open the document, click on file, print and make sure the proper printer is selected.
Rick
DELL-Nikhil D1
6 Operator
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2.6K Posts
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August 8th, 2013 06:00
Hi Techfan15,
Please try the below mentioned steps:
1. Open Command Prompt window, type “cmd” without quotes in start search and Right-click "cmd", select "Run as Administrator" and select "Yes" if prompted.
2. Select and Copy the below mentioned commands in bold altogether:
net stop spooler
del %systemroot%\system32\spool\printers\*.shd
del %systemroot%\system32\spool\printers\*.spl
net start spooler
3. Right-click in the Command Prompt window and paste the copied Command in it.
4. Close the Command Prompt window.
5. Restart the computer and try to print.
Please post the results.