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Dell v 313 print head error will not clear
I have been trying to use the Dell Forum and found lots of great troubleshooting tips, but I have not been able to clear my Dell v 313 print head error message. My printer is less than 3 weeks old and has printed fewer than 25 documents. I was trying to make a copy when this happened and the same error message occurs when I tried to print a document from my computer.
Here is what I have found in the forums and tried so far...
- turn off for 10 seconds (all the way off... ) turn back on
- unplug power pack and wire plug for 60 sec, plug back in
- remove and replace ink cartridges to ensure the are correctly seated.
- Remove and re-seat the print head
- Remove and clean the print head as shown by DELL info (hold on damp lint free cloth 3 sec, then wipe -Repeat)
- Remove and re-seat print head with cartridges, without cartridges
- Clean print head with and without cartridges
I am feeling the same frustration as Star 65 was when she tried to print her son's homework, because I am doing my taxes.
How do I go about getting Dell warranty involved?
tonibell
1 Message
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April 28th, 2012 07:00
I cannot believe how many problems with my printer.Dell V313. It is just one year old, and now it is giving me problems since the warranty has expired. I called the tech support, and they want to charge me to explain how to change the printhead. They gave me a great deal on this printer. I told the agent that I had changed both ink cartridges, did the alignment, and test page. Then I printed a color copy, and it had stipes going through the picture of yellow, and pink. I did the printhead clean as they suggested. Printed out another picture, same thing. I am so dissappointed with them. You would think that they would help you and not charge over the phone. I also went on line to see the cost of a new printhead, and how to replace them. Of course, no help at all. I am done with the Dell printers.....done.
PudgyOne
9 Legend
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30.3K Posts
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April 28th, 2012 10:00
tonibell,
Here is the information I have...
Try reading...
Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
and
Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
I suggest shaking the Dell Series cartridges to make sure the sensors are not stuck.
Here it expains how to insert the Dell series ink cartridges.
The Printer Does Not Recognize the Ink Cartridge or Only Prints in One Color
Another member has found Replacement Printhead at Lexmark's website.
Rick
RICK814
1 Message
1
July 28th, 2012 17:00
I got the same print head error for my v313w I tried every suggestion on these forums it seems like I’m not alone it’s only been 2 months since my warranty expired I had to hang up on technical support because I was so frustrated the guy could barley speak english I couldn’t even understand him. Since dell printers only last a year and there poor customer service no more dell for me.