Dell v313w -- windows 8 -- won't install

Actualy the printer disc does install, just gives the same result

Bruce,

First run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.

Make sure the printer is not usb cable connected.

Hit the Windows key and the x keys at the same time, programs and features, Dell V313w Printer, uninstall.

Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 8 32-bit or the Vista 64-bit drivers for Windows 8 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the drivers can be found at...

 Dell V313 All-In-One Printer owners thread

Remember virus programs and firewalls will block communications. If not virus program was installed, then Winbdows Defender is the default. Try reading...

Allow Printer past Microsoft Essentials/Windows Defender

Rick

Tried it, got 'Installation Error':' Your operating system cannot support the Dell V310 Series printer. Installation cannot continue.' Also when you say 'Vista 64-bit drivers for Windows 8 64-bit' did you mean Vista 64-bit drivers for Windows 7(Seven) 64-bit?

Also: I tried this as you suggested to another user:

'jean92024,

Printer disk should allow you to download the new installation program.

Try the below procedure and let me know what happens.

First run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.

Make sure the printer is not usb cable connected.

Hit the Windows key and the x keys at the same time, programs and features, Dell V515w Printer, uninstall.

Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

With the computer online, insert the printer disk, choose additional computer, network and follow the instructions. The printer should download the updated version of the drivers and install, then follow the instructions. It should ask to find your printer.'

MY result: 'Installation Error' : 'Failed to create print object Dell V310 Series(Network), The printer driver is unknown(1797)'.

My install disk is Win 7 and previous.

I am going to try the same procedure using the USB cable now.

Also: after the above procedure I found the 'Launch Dell Printer Home' shortcut  on my desktop and clicked it,

the Error Message 'DL_Dashboard.exe missing' appeared.

My printer is v323w and It has both USB and Wireless, and I just tried the same above procedure with USB and when the option for updating the printer firmware arrived, i tried it but the Errror Message popped up "computer cant communicate with printer, make sure printer is turned on'

manythreads,

The confusion comes in when you jumped in a thread that someone else was getting help. Your thread was split to it's own thread but the information may not be correct.

Do you have a Dell V313 printer or a Dell V515 printer?

Wired or does the printer have a wireless adapter?

Rick

Oops, sorry i meant to type v313w.

manythreads,

Go to

C:\

Can you take a screenshot and post it back here.

What virus program and firewall are you using?

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

The printer has a WiFi light, correct? What color is the light?

Rick

I'm using McAfee trial that came with this laptop, here is System Info:

Host Name:                 ACER14
OS Name:                   Microsoft Windows 8
OS Version:                6.2.9200 N/A Build 9200
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:         
Registered Organization:  
Product ID:               
Original Install Date:     5/23/2013, 10:37:10 PM
System Boot Time:          5/26/2013, 10:26:07 AM
System Manufacturer:       Acer
System Model:              Aspire M5-481PT
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~1801 Mhz
BIOS Version:              Insyde Corp. V2.16, 1/17/2013
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume2
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-08:00) Pacific Time (US & Canada)
Total Physical Memory:     5,955 MB
Available Physical Memory: 3,181 MB
Virtual Memory: Max Size:  10,051 MB
Virtual Memory: Available: 6,661 MB
Virtual Memory: In Use:    3,390 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\ACER14
Hotfix(s):                 55 Hotfix(s) Installed.
                           [01]: KB2712101_Microsoft-Windows-CameraCodec-Package
                           [02]: KB2727528
                           [03]: KB2729462
                           [04]: KB2736693
                           [05]: KB2737084
                           [06]: KB2739987
                           [07]: KB2740443
                           [08]: KB2740446
                           [09]: KB2740448
                           [10]: KB2742614
                           [11]: KB2742616
                           [12]: KB2750149
                           [13]: KB2753842
                           [14]: KB2756872
                           [15]: KB2756923
                           [16]: KB2757638
                           [17]: KB2761094
                           [18]: KB2764870
                           [19]: KB2768703
                           [20]: KB2769034
                           [21]: KB2769165
                           [22]: KB2769166
                           [23]: KB2770660
                           [24]: KB2771431
                           [25]: KB2777294
                           [26]: KB2781197
                           [27]: KB2785220
                           [28]: KB2789649
                           [29]: KB2789650
                           [30]: KB2790655
                           [31]: KB2795944
                           [32]: KB2798162
                           [33]: KB2800033
                           [34]: KB2800088
                           [35]: KB2803676
                           [36]: KB2804583
                           [37]: KB2804584
                           [38]: KB2805222
                           [39]: KB2805227
                           [40]: KB2805966
                           [41]: KB2807986
                           [42]: KB2808735
                           [43]: KB2811660
                           [44]: KB2812829
                           [45]: KB2815769
                           [46]: KB2820197
                           [47]: KB2820330
                           [48]: KB2822241
                           [49]: KB2823233
                           [50]: KB2829254
                           [51]: KB2829361
                           [52]: KB2829530
                           [53]: KB2830290
                           [54]: KB2836988
                           [55]: KB2837385
Network Card(s):           2 NIC(s) Installed.
                           [01]: Broadcom NetLink (TM) Gigabit Ethernet
                                 Connection Name: Ethernet
                                 Status:          Media disconnected
                           [02]: Qualcomm Atheros AR5BWB222 Wireless Network Adapter
                                 Connection Name: Wi-Fi
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.1.1
                                 IP address(es)
                                 [01]: 192.168.1.12
                                 [02]: fe80::6102:8fee:d197:e3d5
Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                           Virtualization Enabled In Firmware: Yes
                           Second Level Address Translation: Yes
                           Data Execution Prevention Available: Yes

Yes I have Wifi, and it shows Green

manythreads,

Run Delete Print Jobs

Restart the computer.

Go to

C:\dell

Look in the folder for the unzipped package for this printer. Locate the setup file, right click on it, left click, properties. Change the compatibility mode to Vista SP2. Apply, OK.

Right click on setup, left click run as administrator. Choose additional computer, network and follow the instructions. It should ask to find the printer.

Rick

Same as before, it will go through the whole procedure, and finally finish install, but the buttons on the Dell Printer Home Screen don't function, also cant get into advanced scan' or 'scan destinations'

By the way, as I stated earlier the printer WILL scan wireless or with USB, if I use ABBY or do it through MS Paint, but I need the PDF function in DPH, so theres got to be some conflict some where...

manythreads,

Printer uses Dell Printer Home, correct?

Try reading...

Update list of applications to send scans to

You can add Adobe Reader to the list. I have a V715w Printer and scan from the printer, using the scan buttons, it finds the applications through Dell Printer Home and allows those programs you added to the list on the printer.

Rick

I am unable to select any of those options because the buttons don't do anything when I click on them in Dell Printer Home. Also when I select destinations manually on the printer, it will show my Acer Laptop, but is unable to download any destination or application. But it does work with the desktop. But  I need the printer to work with the Laptop