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Help with printer error code
My mothers 1320c color laser just popped up with an error alert on the control panel. Looking into it, it says that we have printer error 009-340-0x00002000.
I can run diagnostics from the dell application, and all the tests seem to pass, but the printer will not print. I cannot print a test page. I have it hooked up USB, tried 2 cables and a different port -
anyone know what this error code is, and is it something I can fix for her? Thanks -
lglyspkng
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May 14th, 2012 14:00
I have had the same problem twice. The answer is there is a sensor on the inside of the front cover that needs cleaning and it is an easy fix with a q-tip. Directions are similar to
<ADMIN NOTE: Broken link has been removed from this post by Dell>
Look to the top of the blackheat backing and just below the 2 pictograms with red and white. wipe gently and you will see the toner come off. Then restart the printer and all should be just fine.
PudgyOne
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May 14th, 2012 16:00
Tadol,
Try reading THIS THREAD. Please note, llynster no longer participates here.
Rick
letmertfm4u
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May 28th, 2012 15:00
I think that's an error about the CTD sensor. Try this
<ADMIN NOTE: Broken link has been removed from this post by Dell>
mad27
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May 22nd, 2024 19:40
I had the same problem - all links are posted here are not available any more :-((
So only the post of lglyspkng was helpfull. The sensor what he is talking about is circa 10cm long - when you stay before the printer with open front cover the sensor is between you and the 2 pictogramms (close to the pictogramms. I have simply cleaned this sensor and problem is solved. All other stuff I found by google (where they e.g. talking about that the drum cartridge needs to be replaced) was not helpfull in my case because to expensiv to change this part for an old printer.
So thanks at lglyspkng !!!