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hp4500printer will not recognize windows live e mail
Hi, I know this is Dell forum,but I'm reaching out in desperation? I've been a member here for a long time. I use a insp 546 with win7(only bought this because Dell would not acknowlege the capacitor problem w/ 510,which became junk) So much problem going to win 7 from XP. . Ok, I bought a hp4500g(ink is cheaper), I use win 7 (64),my issue is the printer will not support the windows live e mail program on my system? (I've been to hp 3x,with no solution). I know PUGGY & crew are smarter. My friend has XP and OUTLOOK,and it works ok. My problem is,,there is no scan to e mail direction from the printer, I have to save everything to a doc first then to e mail? For some reason the printer will only recognize Outlook?, although HP says it should work? ANY HELP IS APPRECIATED. Thanks
PudgyOne
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August 26th, 2010 13:00
schlo,
Did you try asking the people at MICROSOFT ANSWERS or WINDOWS SEVEN FORUMS, maybe they have a way. Windows Mail is their product.
Rick
PudgyOne
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August 26th, 2010 13:00
schlo,
Get them where it hurts. Tell them that if this will not work, then you want to return the printer. You didn't have it that long, so it should work.
Rick
schlo
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August 26th, 2010 15:00
Yes tried everything, if u can't do it ,no body can,,,waiting for HP to own up! your # 1,,,thanks for the time,,,in a nutshell, it appears it will not be recognized or work with a web base e mail...thanks schlo
PudgyOne
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August 26th, 2010 16:00
schlo,
Thanks for the compliment. I wouldn't say I'm number one but I can figure out some things. There are many email programs, now you have to decide which one to se.
Take care,
Rick
PudgyOne
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August 27th, 2010 13:00
schlo,
I saw your last post. I guess it was removed because of the link to the website. I cannot figure out what the extra step would have been. I'd probably start using an email program like Outlook, Mozilla thunderbird or one of the other email programs.
Just remember that Mozilla Thunderbird will only send from the one email account setup as default.
Rick
schlo
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August 27th, 2010 18:00
Don't understand the deletion,don't mean to offend anyone ,but ok, The xtra step is this, when I scan something I have to save it to a file,document, etc..and then I can envoke my e mail application and send the scan as an attachment,,pdf file etc. If the printer could have supported the web e mail, it could have been done from the printer directly. If I choose to change my e mail to outlook ,how do I get the program??the comcast outlook seems to be another server e mail??thanks
PudgyOne
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August 27th, 2010 20:00
schlo,
Sometimes the TOS team removes the thread instead of editing out the link. If the place sells a product and there is a profit made, then the link should be removed. Don't worry, we all have had a TOS now and again.
Outlook id a part of Microsoft Office. If you have it, then it can be installed. If NOT, then you can try any of the 12 FREE email Programs.
The instructions to use an email program with Comcast.net will be the same. Comcast & Outlook Express Pay close attention to steps 13 and 14 or it won't work.
Rick
schlo
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August 30th, 2010 10:00
Just to concluded this ,I went to the the scanner company & got this back,,,haven't heard from HP...
Thank you for contacting. Technical Support,
Unfortunately, I tested the program and it does not seem to want to function with Windows live mail. You would need to have either outlook or outlook express in order to use this feature without much work.
If we can be of further assistance, please contact us.
Thank you
PudgyOne
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August 30th, 2010 17:00
schlo,
Why a printer company wouldn't realize that you cannot scan to a web based email is beyond me. I figured that out right away.
Remember, if you have problems, we're always here to help you.
Take care,
Rick
schlo
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August 31st, 2010 05:00
I've been told,thru a microsoft support helper, that win live email is NOT a web based application. as u can not access it remotely? like comcast smart zone..thanks