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hp4500printer will not recognize windows live e mail
Hi, I know this is Dell forum,but I'm reaching out in desperation? I've been a member here for a long time. I use a insp 546 with win7(only bought this because Dell would not acknowlege the capacitor problem w/ 510,which became junk) So much problem going to win 7 from XP. . Ok, I bought a hp4500g(ink is cheaper), I use win 7 (64),my issue is the printer will not support the windows live e mail program on my system? (I've been to hp 3x,with no solution). I know PUGGY & crew are smarter. My friend has XP and OUTLOOK,and it works ok. My problem is,,there is no scan to e mail direction from the printer, I have to save everything to a doc first then to e mail? For some reason the printer will only recognize Outlook?, although HP says it should work? ANY HELP IS APPRECIATED. Thanks
PudgyOne
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August 25th, 2010 10:00
schlo,
I use Mozilla Thunderbird as my default email program. Did you try...
Start, control panel, default programs and set Windows Mail as the default email program?
Rick
schlo
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August 25th, 2010 11:00
Hi, is that different then win e mail (web based)?, can I load that and keep the windows platform too?? I have the default on for wn e mail. thanks
PudgyOne
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August 25th, 2010 11:00
schlo,
Don't think you can scan to a web based email program. You need to install a program, like Windows Live, Mozilla Thunderbird, Outlook, Etc...
Rick
schlo
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August 25th, 2010 12:00
The windows live platform is what I'm using. In it is win liv e mail, photo & movie maker ??
schlo
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August 25th, 2010 16:00
Hi, that is the program I have already,,just in case I downloaded again & it came back that I already have the programs that I have selected. windows live mail is my default
PudgyOne
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August 25th, 2010 16:00
schlo,
You'll need to download Windows Live Mail and use that application to scan to. It should setup to your email account.
Rick
schlo
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August 25th, 2010 17:00
Hi,just as previous helping,thanks,,,,the ending is ( comcast.net ) ,I think your on to some thing because when I went to my default "set program access and computer defaults,custom setting,,it is set to use my current e mail, the other choice is windows live mail,,,but when I try to make the change,it will not enable it???as before, I'm not very smart with this stuff....
PudgyOne
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August 25th, 2010 17:00
schlo,
You also setup Windows Live to work with your email account, correct?
Without posting your email address, what is the last part of it, like hotmail.com, msn.com, etc?
Rick
PudgyOne
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August 25th, 2010 18:00
schlo,
The settings are the the same as using Outlook Express, you could use Mozilla Thunderbird, I do.
http://customer.comcast.com/Pages/FAQViewer.aspx?Guid=b454828c-37a6-459a-9191-2a1b0f2bb20e
Rick
PudgyOne
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August 26th, 2010 08:00
schlo,
What are you trying to scan?
Do you have an OCR Program installed? How to tell, scan a document under the glass and send it to a Microsoft Word(Open Office swriter) Document. If it works, then you do have the OCR Program installed.
I just tried to scan to my email account and it opened Mozilla Thunderbird with no problems(I actually never tried this before). I don't have my comcast.net email address setup for Windows Mail as I do not monitor the comcast.net account. I use ONLY my many gmail accounts to send and recieve emails. The only issue I have with Mozilla Thnderbird is it sends only from the one gmail account, even when you switch the sender account to another one.
Rick
schlo
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August 26th, 2010 08:00
thanks for the time..if I change to either the outlook(from comcast) Your link),,or Mozilla ,,(i have 6 e mail accounts,) will they all be changed at the same time??thanks again,,,It a shame every time you upgrade to something,other things need to be worked on,,HP says that the 4500g should recognize the win live e mail, but it doesn't.. & still waiting. for a call back,, .I've re-installed it 2x,&,I re-installed win live???
schlo
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August 26th, 2010 09:00
I have no problem scanning from the printer & sending it to my doc & printing from there..I cannot scan directly to my e mail application(win live e mail), As it stands when someone gets my mail,they have to open the attachment..If I could scan directly to my e mail,it would be different.. I would really not like to change my e mail program, Hp says this should work with win live(no help getting it fixed),,,,
PudgyOne
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August 26th, 2010 09:00
schlo,
First, when I scan to email, mine is also an attachment.
What did they say in the HP PRINTER FORUM?
Rick
schlo
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August 26th, 2010 10:00
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bps05302&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN I was told by HP that the win e mail should work,,but rechecking the hp forum, it tell me that web mail is not supported. hope the link works,,,If I decide to change to outlook or mozilla,,,,will it change all my 6 e mail accounts at once???thanks for all the help...schlo
schlo
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August 26th, 2010 12:00
this was the previous reply from HP (
Hello
Thank you for contacting HP Total Care.
"It will definitely work with windows live e mail."
I have again escalated your issue to case manager and they will definitely resolve your issue.
If you need further assistance, please reply to this message and we will be happy to assist you further.
As you are valuable and loyal customer of HP, we are here to help you.
For information on keeping your HP and Compaq products up and running, please visit our website at:
http://www.hp.com/go/totalcare
Sincerely,