Is my AIO Photo 926 printer dead?

Question

Hi all,

My printer had been working fine until recently. It still powers up and can still copy stuff but it keeps producing the "USB Device Not Recognised". Thing is, this happens on the family pc, my work laptop and my son's laptop. I've tried a different USB cable too but no luck so does this mean the printer has died?

I've tried numerous fixes but none work. I've uninstalled the software for it but am unable to reinstall the software because the PC does not realise it's connected! It last worked after setting it up on my work laptop but re-plugging it into the family.

Any advice appreciated.

Cheers

Garry

PS My OS is XP.

PudgyOne · Answer

Garry,

If you can copy documents under the glass, black aqnd white and color, then the printer is working properly.

Make and model of your computer and opertaing system. You said XP, is this 32-bit?

What virus program and firewall are you using?

Try this first and if it doesn't work, then I'll need the information above.

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

Rick

gdh82 · Answer

Hi Rick,

Thanks very for much for your help.

I have a Dell Dimension 5150 and am using XP (Media Centre Edition 2002, SP3, not sure if this is 32-bit or not?). I've tried turning off both avira and zonealone but I still get the same error message unfortunately.

I'd already tried your suggestion of unchecking that power box toobut still the same outcome, I'm afraid.

It's because I get the same error message when I connect the printer with two other machines that makes me think the fault is with the printer rather than my pc. Do you think that's likely?

Anything else you could suggest would be welcome.

Thanks

Gaz

PudgyOne · Answer

Gaz,   Try reading... Allow Printer past Avira Firewall   Using 2 firewalls is not advisable as they conflict with each other. Hopefully you have one of them disabled.     Rick

gdh82 · Answer

Thanks again Rick. :) I will follow those steps. I'm unsure if it will work because the printer has always worked fine with them until revently. Plus I've already tried deactivating both programs without success. On top of that I get the same error when i connect the printer with two other machine that don't have those firewalls. Is there a way to establish if the printer port is at fault do you know? Thanks again Gaz

PudgyOne · Answer

Gaz,   It is possible to have the usb port malfunction. The Dell Desktop Forum may be able to help to get the port(s) working if that's the case.     Rick

gdh82 · Answer

Thanks again Rick.

I've looked into my Avira settings and it seems I have the anti-virus program only. Zone alarm is my sole firewall.

I'm confident the USB ports at the desktop end are fine - it's the port at printer end I'm unsure of.

Might the Desktop Forum be able to help with this or is there anything else you can suggest? Given everything we've tried, is your instinct my problem is printer hardware rather than pc software?

Cheers

Gaz

gdh82 · Answer

That's right, Rick. I tried numerous usb ports, front and back, but still the same outcome sadly. I tested them with the my mouse which worked fine in other ports too.

I can't help but think the printer hardware is at fault here and that's why it won't communicate with three different machines. Anything you could suggest to prove this is true or not?

Thanks again

Gaz

PudgyOne · Answer

Gaz,   You can try there. Did you try a different usb port, like the ones in the front?     Rick

PudgyOne · Answer

Gaz,

If you can copy a document under the glass, black and white and color, then the printer is not the problem. It could be the usb cable or the port issue.

I see we didn't try this.

First run Delete Print Jobs to remove any stuck print jobs from the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer.

Download the XP drivers. Install the drivers, You'll get a message the printer is not connected. Connect the printeer at this time(powered on)

Links to the patch/drivers can be found at...

Dell 926 Photo All-In-One Printer owners thread (W7)

Rick

gdh82 · Answer

Thanks again Rick. I appreciate the trouble you going to in order to help me. :emotion-1:

I've managed to delete the existing print jobs, run the cleanup utility but when I attempt to reinstall the drivers the process is halted because as before the pc doesn't realise when I connect the printer. :(

Here's a .jpg of what the screen shows....

PudgyOne · Answer

Gaz,   I downloaded and tried to install the drivers and the file just sits there.   Double click on setup, after the file unzips.     Rick

PudgyOne · Answer

Gaz,   Can you download the System Information Tool double click on it, look in the folder for sysinfo and double click on it.   Post the information back here.     Rick

gdh82 · Answer

Thanks again Rick.

On following your link and installing the system information program, my anti-virus produced various warnings about it!

I nevertheless proceeded (hope that was okay?) and these are the results:

OS Name:                   Microsoft Windows XP Professional
OS Version:                5.1.2600 Service Pack 3 Build 2600
OS Manufacturer:           Microsoft Corporation
Original Install Date:     12/05/2006, 08:18:11
System Manufacturer:       Dell Inc.
System Model:              Dell DM051
Processor(s):              1 Processor(s) Installed.
BIOS Version:              DELL   - 7
System Locale:             en-us;English (United States)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
NetWork Card(s):           2 NIC(s) Installed.

Windows IP Configuration

        Host Name . . . . . . . . . . . . : familypc

        Primary Dns Suffix . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Media State . . . . . . . . . . . : Media disconnected

        Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection

        Physical Address. . . . . . . . . : 00-13-72-CB-E2-CA

Ethernet adapter Wireless Network Connection 15:

        Connection-specific DNS Suffix . :

        Description . . . . . . . . . . . : NETGEAR WG111v3 54Mbps Wireless USB 2.0 Adapter #3

        Physical Address. . . . . . . . . : 00-22-3F-FA-E4-D6

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.30

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.1

        DHCP Server . . . . . . . . . . . : 192.168.1.1

        DNS Servers . . . . . . . . . . . : 192.168.1.1

        Lease Obtained. . . . . . . . . . : 14 April 2012 20:41:05

        Lease Expires . . . . . . . . . . : 15 April 2012 20:41:05

PudgyOne · Answer

Gaz,

A harmless program that is just providing the information that is sometimes needed. One of our members wrote it so t removes the Service tag numbers, so we don't have to ask them top remove it and it also works with XP.

XP has been on this system for a long time. Wondering if maybe a file or so have become corrupt.

Insert the operating system disk and stop it from running. Hit the Windows key and the R keys at the same time. Type

cmd

type

sfc /scannow (space between the c and /)

Hit enter and allow it to run. This will replace any windows fil;es that are corrupt of missing.

Then try it. You saw my post about the folder just unzipping and sitting there. double click on setup.exe. Since this is XP Pro, you may have to install it with administrator privileges.

Rick

gdh82 · Answer

Cheers Rick. That's reassuring about the anti-virus messages. Phew!

Unfortunately each time I attempt to run 'scf /scannow' it produces an error message:

'scf' is not recognised as an internal or external command, operable program or batch file

I tried running as adminstrator and as myself and I do have the OS disc inserted but still get this error. Any ideas Rick?

Printers

Is my AIO Photo 926 printer dead?

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