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95602
July 1st, 2009 08:00
MFC 3115CN - Unable to scan
Hi,
I am unable to get scanning working on the MFC 3115cn. We have two of these printers connected to two separate Windows XP PCs by USB.
I have removed and reinstalled the Dell software which came with the printer to no avail. I have updated drivers with the latest available from the Dell support site.
When I check in computer management the imaging device shows as being installed correctly.
If I try to scan using Dell Scan Center I get the mesage "the power is off or the printer is not connected"
Trying to scan directly from the control panel on the printer gvies me the following message - PCScan Timeout 017-988
If I go to scanners and cameras in control panel and try to scan from there I get "An error occurred while setting computer preferences. If the scanner is being used, please wait for it to complete the task and then try again.
The fact that the same behaviour is showing on both PCs connected to 2 separate but identical models of printers would seem to rule out any windows issues,etc..
Hope somebody can shed any light on this so I can start using the device as a scanner.
Thanks.
llynster
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1.7K Posts
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July 1st, 2009 11:00
Will the scanner work in COPY mode ---- i.e., can you COPY something using the control panel on the printer?
tarmac360
2 Posts
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July 2nd, 2009 04:00
Yes,it will be copy no problem from the control panel. It will also print without any issues. It is just scanning that is not working at all. When it comes to scanning there does not appear to be any communication between the PC and the device. Thanks
kisd
4 Posts
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July 2nd, 2009 17:00
I can't tell you how to solve the issue but I can tell you that I had the same problem. I have had the printer since 2007 and was able to scan but had issues with faxing. Dell replace the fax board (I think) and then I couldn't scan any more. I called tech support and they said that if this may occur after having the fax board replaced, and the only fix is to replace the entire unit. Well, murphy's law, has it that my warranty expired the month before, so they weren't going to replace anything. I wasn't going to go out and buy another machine, so I kept it because all other functions worked. Since then I moved, and some how miracously, the scan function works. Now I have an issue with the wireless. I would have to say that I would not buy another Dell laptop or printer again. If your warranty hasn't run out, call immediately and/or get the extended warranty. Good Luck!
tcesear
13 Posts
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September 24th, 2009 12:00
I'm connecting via USB, and I just got the printer so this is the first time I am trying to get everything set up. Thanks,
llynster
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September 24th, 2009 12:00
Obviously, that means the scanner is functional. Are you connecting the 3115cn via Network or USB connection?
Did this ever work for you? If so, what might have changed? (updates? Added hardware? etc?)
llynster
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1.7K Posts
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September 24th, 2009 12:00
As asked early in this thread...... can you "COPY"?
tcesear
13 Posts
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September 24th, 2009 12:00
Were you ever able to resolve this issue? I am having the exact same problem with my 3115cn...
Thanks,
tcesear
13 Posts
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September 24th, 2009 12:00
yes, I can copy and print without problems....
llynster
2 Intern
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1.7K Posts
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September 24th, 2009 13:00
I'm hoping you used the CD and performed a complete installation? (Setup.exe from the root of the CD?)
llynster
2 Intern
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September 24th, 2009 14:00
Can you provide a lot more detail on what it is you're seeing, not seeing, etc.
Screen shots would be especially useful.
llynster
2 Intern
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1.7K Posts
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September 24th, 2009 14:00
Nope.... that either.
You may want to find out how to use some of the "features" (ha-ha) of this forum before you go much farther. Also, you can try posting files here. Use the "Upload" button (top right) to upload documents.
llynster
2 Intern
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September 24th, 2009 14:00
Nope, didn't work.
Are you using a graphics editing program? To capture just the "on top" window, press "ALT+print screen" and paste into an image editor, i.e., Paint.
You will need to resize the picture to no wider than 550 pixels. After you resize and save the picture, use the "media icon" in your reply (2 left of the smiley face) to browse and attach your picture.
tcesear
13 Posts
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September 24th, 2009 14:00
yes I did, but just to be sure I just re-installed and get the same problem...thanks
tcesear
13 Posts
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September 24th, 2009 14:00
http://en.community.dell.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/3528/7282.Dell-3115cn-scanner-problem.doc
ok, obviously I don't know how to cut-n-paste screen shots, here I've tried to use the insert media option to add a Word document that has the screen shots in them. Thanks,
tcesear
13 Posts
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September 24th, 2009 14:00
not sure if pasting these screen shots will work...all's i can see on my screen is the outer border of my screen shots...
here is a screen shot of what I see from Dell ScanCenter after hitting the scan button:
and here is a screen shot of the printer status when I try to scan from the printer console: