new computer unable to connect with printer

Question

i purchades a new xps 420 and have bnn able to connect to my printer( dell photo printer 720) i have tried removing and reloading software and that does not work. i even downloaded from dell the progarm and still no luck. i continue to get the prompt saying unable to connect to printer even though when i downloaded program it communicated with printer fine. HELP

PudgyOne · Answer

Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit Drivers

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

PFRAASCH · Answer

thanks for the help i tried it twice still no luck

PudgyOne · Answer

Disconnect your printer.

Run the patch.

Restart your computer.

Now go to device manager. Right click my computer, left click properties, left click hardware, left click device manager.

Now go down to the USB Controllers section and click the + sign.

Starting at the bottom, USB Root Hubs and working your way to the top, USB Universal Controllers, Un-install everything in that section.

Restart your computer. Windows will find them all again. Please be patient. The found new hardware will go off for 3 - 5 minutes.

Install the drivers, you'll be prompted when to connect the printer.

PFRAASCH · Answer

thanks again for your help but that did not work. anything else i can try

PudgyOne · Answer

Did you try a different USB port?   Did you try a different USB cable? Shorter cable?

PudgyOne · Answer

Go to printers and faxes. Right click on the printer. Make sure you can use this printer online.

Also try start, run or Windows Key and R key at the same time

This will bring up the run command.

type

services.msc

hit enter

Look at the print spooler and make sure it's on automatic. Restart the service.

PFRAASCH · Answer

still nothing. what is strange when i plug the printer in when it tells me to i hear the tone that says a device was plugged in

PudgyOne · Answer

With the printer plugged in, go to device manager.

Right click my computer, left click properties, left click hardware, left click Device Manager.

Now do you see any yellow Exclaimination marks?

If so, right click on it then try updating the driver. If that fails, then try un-installing that item and shut down your computer. Disconnect the cable to the printer. Now start up your computer.

Make sure the printer is installed, start, all programs, Dell Printer.

Is it there? If so, connect the printer cable and the new hardware wizard should find your printer. If not, then install the drivers and then you'll be prompted when to connect your printer.

PFRAASCH · Answer

yes have tried both

PudgyOne · Answer

Last resort would be to try the printer on another computer. It sounds like the printer is going out and just doesn't want to communicate anymore. It looks like a real old model printer. Maybe time to get a newer one.

Sorry, I tried but couldn't help you.

Good Luck.

PFRAASCH · Answer

i see no exclaimination marks    thanks again for your help

PFRAASCH · Answer

it does work on the o;d computer, so thanks very much take carel

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new computer unable to connect with printer

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