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2 Posts

6930

April 17th, 2004 14:00

Printer and computer registering ink cartridge empty even though I changed it 2 weeks ago.

Hello member!

                I replaced my black ink cartridge about 2 weeks ago, but it is still registering empty.   Please how do I put this right?

      I will not know when to replace the cartridge.   I have a 940 and only use Dell cartridges.

                 Please help me.

                                   Wynnepip                             

41 Posts

April 22nd, 2004 23:00

Let's see if I can assist you.

When you print with the cartidge, does it print with the quality of a new cartridge? And have you tried reinstalling the software on your computer?

2 Posts

April 23rd, 2004 12:00

Dear icex,

              The prints are of a good quality with both the black and colour cartridges.   It's just that I will never know when my cartridges need replacing.   I changed the colour cartridge 2 days ago and that one is also registering empty!!!   I will try reinstalling my software.   Thanks very much -- I'll get back to you if you are around.

                                          Wynnepip

123 Posts

April 23rd, 2004 13:00

You should see a screen (typically lower R/H corner) asking if old or a new cartridge was installed.  Click on 'new' cartridge.  You may need to pull a cartridge and reinstall it to see this screen. 
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