Thank you for your reply. I' have tried absolutely everything! Last night before I'd given up for the night, I'd gone to Dell, and found the driver I needed. I downloaded it, said it was going to install. Then got an error box saying continuing may impair or disable the correct operation of my system. Microsoft strongly reommends that you stop now and look for hardware that's passed the Windows logo test. There's a place to click to check on that website. I couldn't find what I wanted anyway. But this came already installed on the Dell when I got it. Surely it's compatable. I looked again at the updates and 2 times the driver is listed as installed correctly. ?? Yet when I try to print, I get the message that the printer driver isn't installed. please reinstall your printer driver.. Each time I try it says it succeeded. The disk I had tried to install yesterday.... I tried again. This time it went the whole way till it got to print a test page.... then the error message. Either the driver isn't installed or that Ishould select a printer. It had the Dell listed 2 times. I tried each. One would allow me to make it the default, and at the bottom I could click on print. Nothing. The other one, rt clicked and it didn't allow me to make it the default.... and there was no print option after I had chosen it. I finally rt clicked and deleted both. Then the Dell driver installation box came up and was installing. But it won't work either.
I'm sorry this is all a jumbled mess. I have so many notes I'd written last night, and I can't find half of them> This has been going on for several days and I'm at my witts end. The printer worked fine till I updated the printer driver. It said it was optional, but it recommended that I do it, because it said it appears the device I have on the comp. doesn't seem to be working properly. As I said I looked and it's been downloaded 2 times. Once the 25th of this month, and again a few days later. If I should click to check for updates it lists it again. But in new updates and programs it's there and listed as installed.
I even checked in the printers properties, looked at the driver and it said it was functioning properly, if not to run the troubleshoot thing. It wouldn't run right either. The Provider was Dell; driver date was:8/21/2006, driver version: 1.0.0.0, Digital Signer: Microsoft Windows Hardware Compatability. On the updates page when I clicked for it to install, the installation box that came up said about the Installation KB had a 0, time it would take was 0 . I can't find it all, I'd written it down, but it seemed as though there was nothing there to install. The only thing different I'd done was run the onecare.live.com. Out of desperation I was going to try to restore.... but after the onecare. live, it had done away with alot of stuff. I tried a couple points this month and it won't do it because it had installed something... etc. Is there way to fix this that I haven't tried, other than to redo the whole thing for the printer?
I'm going to try to uninstall the whole printer program. Maybe it will reinstall, but I'm afraid I'll get the warning from Microsoft again about the Logo business. I've been having problems lately with things going slow, freezing up. Now this!
I will include the way to re-install the printer. This has worked for many. I suspect that your real issue is with Internet Explorer 8 causing communications problems. Ever since people started installing IE8, they have lost their Internet Connections with AOL, some wireless cards(Like ATT) so I suspect that IE8 is more the issue here. I would un-install IE 8 and go back to IE 7. After you restart your computer and have IE7 back, then follow these instructions to get your printer back.
Please make sure you have all Windows Updates, especially .net framework, (needed to run many applications) and the latest Java.
Disconnect your printer. Download and run this patch (a MUST with Vista machines) to completely remove the printer from your computer. Run the patch until it prompts you to restart your computer.
Install the proper drivers. You'll be prompted when to connect your printer.
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Me again. I had a little while this morning so I made sure I had the latest .NetFramework like you suggested. It seems as though they're installed, as least that's what it shows in the recent updates. Although it's been saying it was installed before. I do have a dumb question. I was looking through the administrative tools, in the Programs. It says Microsoft .NetFramework 1.1 configuration, and Microsoft .Net Framework 1.1 wizards. If it had been updated to the 3.5, wouldn't it show up as that instead of the 1.1.? It is listed in the add/remove programs with the size beside it, but nothing else.. but right below there's 2 other updates or fixes. (KB959209)x86. And another.
Then I downloaded and installed the java version, and it too is installed. I went to remove programs a few minutes ago, to remove the IE8. But it comes up with a box showing all these programs it says won't work properly if it's taken out. I don't see an IE7 anywhere in the list of Programs in Add/ Remove. Is it there anyway? I wanted to ask before I went ahead with the uninstall.
Another question. I have the avast anti virus. I had gotten it as a trial, and had gotten rid of the other antivirus I had on there. I was going through the files in it's scanner. There's just several lists in files, alot the same, but I wonder if it has anything to do with the problems also. Back in the beginning of March it found a Win32 Adware-A virus in the System Volumne Infor.\restore, and a in Documents and Settings other; maleware-gen. Both had been removed to a chest. They've never shown up again, nor any other virus. But in the System Files there were 4 kernel.dll files moved to a file... and there are o viruses. Init's event wiewer there's alot of .net runtime optimization errors, all of them the same pretty much. the same error code=0x80070002. And hte runtime optimization failed to complete. Some say the Source: EAPOL, some have ASP.Net. It says that EAPOL can't be found. The local comp. may not have the necessay message info, or DLL files to display messages. Then there's HHCTRL errors. I know that I should contact avast. But I wondered if it would interfere with these downloads. I'd like to get another antivirus and get rid of this. My neighbors swear by it, but it's confusing and it does seem to be scanning all the time... even when you download.
I don't want to go any further with the uninstall IE8 till I hear from you. On My Laptop, I downloaded the IE8, and on the address for the home page, at the end it has symbols and says ie8. But the desktop that I'm having the problems with.. it doesn't. Sorry... I guess I need to focus and do one thing at a time.
The message you got about IE8 when you tried to un-install it, was correct, it always say that. Go to add/remove programs, un-install IE8. You will get the message, these programs were installed and may not function properly. Click ok, then follow the instructions. When you restart your computer, you'll have IE7 back, again.
Java, on XP machines, you need to have many versions, so if I miss any, leave them there. If my memory serves me correctly, 1.0, 1.1, 2.0, 2.5, 3, 3.5 and some hotfixes. This is correct and removing any of these versions will cause problems, too.
If you feel you need to, I can walk you through a simple repair of the operating system without losing anything. Avast FREE Edition is what I have been using for about 4 years now, so if it found something, let it remove the problem. It has found a few false positives over the years but I didn't worry about them.
With the printer disconnected, run the patch, restart your computer when prompted, then install the XP drivers.
Still having alot of problems. I tried to remove IE8. It only uninstalled part of it, but it says if you installed it before you installed the SP# for XP, then you have to uninstall the SP3 first, then uninst. IE8, then go back and reinstall the SP3. They give this long list of commands you can type in to try to remove it , but I'm not confident enough at this point to try it.
I did install the latest ver. of Java. Also ran the updates needed for Windows. It still continues to say about the new .NetFramework 3.5. Constantly telling me i need it. I try to install it and get these messages that there was a problem and it couldn't be installed. Then I get one that says successfull. Then just a little while ago I get this message saying that there was a Microsoft Error Reporting. On 4/25 and again 5/1 it tells me that there were unexpected errors that have happened to the software I recently used and that I wasn't asked to send those error reports at the time they occured. I have all the specifics written down here somewhere. been awful trying to write all thses messages I've been getting.
Couldn't get on last night to ask about the printer. So wanted to write a note tonight to tell you it's still a mess. Something strange though, I downloaded the drivers first accidentally... instead of the patch. These were the same as I had already done before. but it wouldn't install them then. But when I went there to dwnload them last night, it said all they needed was installed. Before it said that, and got as far as the test page and said there were errors. This time it worked and printed the test pg, and even a graphics and text. But I had shut it down, not sure what to do. Some how I often get someone else on a wireless network listed with mine, and I have great signal strength but it wouldn't let me connect to IE. Then when I got on this morning, I tried to print... and it wouldn't and said I needed to find the printer. It's a mess.
I did everything I was supposed to. I couldn't get the patch to work. Tonight I dwnld. it as I should have. Opened it, and it went to My Doc. and Sett. Wouldn't let me decide where. But I went in there and dbl clicked it, and it seemed it was working fine. I left it go for awhile, and 3 hrs later it was still telling me to please wait. It looked as though it were doing something, but it just continued to do that. When I clicked finished, to get it to stop, is when I had these errors in the taskbar, and they popped up. .I went to Dell and looked at the download again, I did the right one, the patch, but it said it was for Vista...is it ok for XP? And should I have tried to put it somewhere else.. instead of the Doc.
Like I said I will try again tomorrow morning. I just wondered if I should try getting rid of the SP3 then the IE8, and do it that way. The computer is so slow... which it has been. And locks up, or just doesn't want to do anything you want it to do. So it makes it difficult trying to do something and shut it down to restart... it takes forever. Could I just uninstall the printer completely and reinstall it... or would it just act the same way. I'm sorry I have to keep asking you for help. but it just isn't co-operating at all. Any other suggestions, or should I just shoot the darn thing and get it over with?
The patch is a cleanup tool for the printer. double click on it with the printer disconnected and it should remove all traces of the printer. Leave it run until it prompts you to restart your computer.
Restart your computer.
As for your other error messages, I'd consider a repair of your operating system. Just make sure to make copies of files and folders that you cannot afford to lose.
Insert the operating system disk and restart your computer. If you do NOT have the disks and live in the United States, just click below my signature and request a set.
Press any key to boot from CD.
Choose install.
Do the agreement.
Now choose repair. Leave the disk in until you see the Welcome Screen. Takes about 35 minutes. You'll have to go and get all the Windows Updates, again. I would refrain from downloading Internet Explorer 8.
After you have the computer up to date, then try installing the printer drivers.
TheRealFireblad
3 Apprentice
•
4.6K Posts
0
April 27th, 2009 23:00
Welcome to the forums :emotion-21:
So nothing happens when you insert the printer disc?
Have you tried opening the disc by double-clicking on the DVD drive icon, and looking for a 'Setup' file?
No matter. You can download the latest drivers for the printer here.
I'd advise uninstalling the ones currently installed first.
And make sure you unplug the USB cable before you start the drivers installation :emotion-55:
mrhodeslash
1 Rookie
•
4 Posts
0
April 28th, 2009 19:00
Thank you for your reply. I' have tried absolutely everything! Last night before I'd given up for the night, I'd gone to Dell, and found the driver I needed. I downloaded it, said it was going to install. Then got an error box saying continuing may impair or disable the correct operation of my system. Microsoft strongly reommends that you stop now and look for hardware that's passed the Windows logo test. There's a place to click to check on that website. I couldn't find what I wanted anyway. But this came already installed on the Dell when I got it. Surely it's compatable. I looked again at the updates and 2 times the driver is listed as installed correctly. ?? Yet when I try to print, I get the message that the printer driver isn't installed. please reinstall your printer driver.. Each time I try it says it succeeded. The disk I had tried to install yesterday.... I tried again. This time it went the whole way till it got to print a test page.... then the error message. Either the driver isn't installed or that Ishould select a printer. It had the Dell listed 2 times. I tried each. One would allow me to make it the default, and at the bottom I could click on print. Nothing. The other one, rt clicked and it didn't allow me to make it the default.... and there was no print option after I had chosen it. I finally rt clicked and deleted both. Then the Dell driver installation box came up and was installing. But it won't work either.
I'm sorry this is all a jumbled mess. I have so many notes I'd written last night, and I can't find half of them> This has been going on for several days and I'm at my witts end. The printer worked fine till I updated the printer driver. It said it was optional, but it recommended that I do it, because it said it appears the device I have on the comp. doesn't seem to be working properly. As I said I looked and it's been downloaded 2 times. Once the 25th of this month, and again a few days later. If I should click to check for updates it lists it again. But in new updates and programs it's there and listed as installed.
I even checked in the printers properties, looked at the driver and it said it was functioning properly, if not to run the troubleshoot thing. It wouldn't run right either. The Provider was Dell; driver date was:8/21/2006, driver version: 1.0.0.0, Digital Signer: Microsoft Windows Hardware Compatability. On the updates page when I clicked for it to install, the installation box that came up said about the Installation KB had a 0, time it would take was 0 . I can't find it all, I'd written it down, but it seemed as though there was nothing there to install. The only thing different I'd done was run the onecare.live.com. Out of desperation I was going to try to restore.... but after the onecare. live, it had done away with alot of stuff. I tried a couple points this month and it won't do it because it had installed something... etc. Is there way to fix this that I haven't tried, other than to redo the whole thing for the printer?
I'm going to try to uninstall the whole printer program. Maybe it will reinstall, but I'm afraid I'll get the warning from Microsoft again about the Logo business. I've been having problems lately with things going slow, freezing up. Now this!
PudgyOne
9 Legend
•
30.3K Posts
0
April 29th, 2009 02:00
mrhodeslash,
I will include the way to re-install the printer. This has worked for many. I suspect that your real issue is with Internet Explorer 8 causing communications problems. Ever since people started installing IE8, they have lost their Internet Connections with AOL, some wireless cards(Like ATT) so I suspect that IE8 is more the issue here. I would un-install IE 8 and go back to IE 7. After you restart your computer and have IE7 back, then follow these instructions to get your printer back.
Please make sure you have all Windows Updates, especially .net framework, (needed to run many applications) and the latest Java.
Disconnect your printer. Download and run this patch (a MUST with Vista machines) to completely remove the printer from your computer. Run the patch until it prompts you to restart your computer.
Restart your computer.
Download the proper drivers
XP Drivers
Vista 32-bit Drivers
Vista 64-bit Drivers
All other drivers
Install the proper drivers. You'll be prompted when to connect your printer.
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Let me know what happens.
Rick
mrhodeslash
1 Rookie
•
4 Posts
0
April 29th, 2009 17:00
Hello,
Me again. I had a little while this morning so I made sure I had the latest .NetFramework like you suggested. It seems as though they're installed, as least that's what it shows in the recent updates. Although it's been saying it was installed before. I do have a dumb question. I was looking through the administrative tools, in the Programs. It says Microsoft .NetFramework 1.1 configuration, and Microsoft .Net Framework 1.1 wizards. If it had been updated to the 3.5, wouldn't it show up as that instead of the 1.1.? It is listed in the add/remove programs with the size beside it, but nothing else.. but right below there's 2 other updates or fixes. (KB959209)x86. And another.
Then I downloaded and installed the java version, and it too is installed. I went to remove programs a few minutes ago, to remove the IE8. But it comes up with a box showing all these programs it says won't work properly if it's taken out. I don't see an IE7 anywhere in the list of Programs in Add/ Remove. Is it there anyway? I wanted to ask before I went ahead with the uninstall.
Another question. I have the avast anti virus. I had gotten it as a trial, and had gotten rid of the other antivirus I had on there. I was going through the files in it's scanner. There's just several lists in files, alot the same, but I wonder if it has anything to do with the problems also. Back in the beginning of March it found a Win32 Adware-A virus in the System Volumne Infor.\restore, and a in Documents and Settings other; maleware-gen. Both had been removed to a chest. They've never shown up again, nor any other virus. But in the System Files there were 4 kernel.dll files moved to a file... and there are o viruses. Init's event wiewer there's alot of .net runtime optimization errors, all of them the same pretty much. the same error code=0x80070002. And hte runtime optimization failed to complete. Some say the Source: EAPOL, some have ASP.Net. It says that EAPOL can't be found. The local comp. may not have the necessay message info, or DLL files to display messages. Then there's HHCTRL errors. I know that I should contact avast. But I wondered if it would interfere with these downloads. I'd like to get another antivirus and get rid of this. My neighbors swear by it, but it's confusing and it does seem to be scanning all the time... even when you download.
I don't want to go any further with the uninstall IE8 till I hear from you. On My Laptop, I downloaded the IE8, and on the address for the home page, at the end it has symbols and says ie8. But the desktop that I'm having the problems with.. it doesn't. Sorry... I guess I need to focus and do one thing at a time.
Thanks for your help!
RockSt☆r-Rick
286 Posts
0
April 29th, 2009 21:00
mrhodeslash,
The message you got about IE8 when you tried to un-install it, was correct, it always say that. Go to add/remove programs, un-install IE8. You will get the message, these programs were installed and may not function properly. Click ok, then follow the instructions. When you restart your computer, you'll have IE7 back, again.
Java, on XP machines, you need to have many versions, so if I miss any, leave them there. If my memory serves me correctly, 1.0, 1.1, 2.0, 2.5, 3, 3.5 and some hotfixes. This is correct and removing any of these versions will cause problems, too.
If you feel you need to, I can walk you through a simple repair of the operating system without losing anything. Avast FREE Edition is what I have been using for about 4 years now, so if it found something, let it remove the problem. It has found a few false positives over the years but I didn't worry about them.
With the printer disconnected, run the patch, restart your computer when prompted, then install the XP drivers.
Does the printer install?
I will check back in the early morning hours.
Rick
mrhodeslash
1 Rookie
•
4 Posts
0
May 1st, 2009 21:00
Hi,
Still having alot of problems. I tried to remove IE8. It only uninstalled part of it, but it says if you installed it before you installed the SP# for XP, then you have to uninstall the SP3 first, then uninst. IE8, then go back and reinstall the SP3. They give this long list of commands you can type in to try to remove it , but I'm not confident enough at this point to try it.
I did install the latest ver. of Java. Also ran the updates needed for Windows. It still continues to say about the new .NetFramework 3.5. Constantly telling me i need it. I try to install it and get these messages that there was a problem and it couldn't be installed. Then I get one that says successfull. Then just a little while ago I get this message saying that there was a Microsoft Error Reporting. On 4/25 and again 5/1 it tells me that there were unexpected errors that have happened to the software I recently used and that I wasn't asked to send those error reports at the time they occured. I have all the specifics written down here somewhere. been awful trying to write all thses messages I've been getting.
Couldn't get on last night to ask about the printer. So wanted to write a note tonight to tell you it's still a mess. Something strange though, I downloaded the drivers first accidentally... instead of the patch. These were the same as I had already done before. but it wouldn't install them then. But when I went there to dwnload them last night, it said all they needed was installed. Before it said that, and got as far as the test page and said there were errors. This time it worked and printed the test pg, and even a graphics and text. But I had shut it down, not sure what to do. Some how I often get someone else on a wireless network listed with mine, and I have great signal strength but it wouldn't let me connect to IE. Then when I got on this morning, I tried to print... and it wouldn't and said I needed to find the printer. It's a mess.
I did everything I was supposed to. I couldn't get the patch to work. Tonight I dwnld. it as I should have. Opened it, and it went to My Doc. and Sett. Wouldn't let me decide where. But I went in there and dbl clicked it, and it seemed it was working fine. I left it go for awhile, and 3 hrs later it was still telling me to please wait. It looked as though it were doing something, but it just continued to do that. When I clicked finished, to get it to stop, is when I had these errors in the taskbar, and they popped up. .I went to Dell and looked at the download again, I did the right one, the patch, but it said it was for Vista...is it ok for XP? And should I have tried to put it somewhere else.. instead of the Doc.
Like I said I will try again tomorrow morning. I just wondered if I should try getting rid of the SP3 then the IE8, and do it that way. The computer is so slow... which it has been. And locks up, or just doesn't want to do anything you want it to do. So it makes it difficult trying to do something and shut it down to restart... it takes forever. Could I just uninstall the printer completely and reinstall it... or would it just act the same way. I'm sorry I have to keep asking you for help. but it just isn't co-operating at all. Any other suggestions, or should I just shoot the darn thing and get it over with?
Thanks,
PudgyOne
9 Legend
•
30.3K Posts
0
May 1st, 2009 22:00
The patch is a cleanup tool for the printer. double click on it with the printer disconnected and it should remove all traces of the printer. Leave it run until it prompts you to restart your computer.
Restart your computer.
As for your other error messages, I'd consider a repair of your operating system. Just make sure to make copies of files and folders that you cannot afford to lose.
Insert the operating system disk and restart your computer. If you do NOT have the disks and live in the United States, just click below my signature and request a set.
Press any key to boot from CD.
Choose install.
Do the agreement.
Now choose repair. Leave the disk in until you see the Welcome Screen. Takes about 35 minutes. You'll have to go and get all the Windows Updates, again. I would refrain from downloading Internet Explorer 8.
After you have the computer up to date, then try installing the printer drivers.
Rick