printhead not compatable

Question

My Dell W515w all in one printer.service tag # (wireless) will not print.  I have not changed anything but the display now scrolls the following. The print head in not compatible with this printer.  How can I clear this problem?.

PudgyOne · Answer

rodoftex,

Try reading...

Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

and

Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers

The Printer Does Not Recognize the Ink Cartridge or Only Prints in One Color

And here is a Replacement Printhead if needed.

Rick

DELL-Babita S · Answer

Hi Rodoftex,

Welcome to Dell Community Forum.

We hope the issue gets resolved after troubleshooting the printer following the steps mentioned in the links provided by our esteemed Rockstar Rick K.

However, if you continue getting error messages and the printer is under warranty, please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information (as mentioned below) so that I may access your system records.

Printer Service Tag No.:
Registered System Owner's Name:
Shipping address:
Telephone number/s:
Email address:

If the printer is out of warranty, then you may need to purchase a replacement printhead for your printer.

Please feel free to contact us in case of further queries.

Thanks and regards,
Babita S
#iworkforDell

For easy access to drivers, manuals and product updates, please visit our Support Site .

DELL-Babita S · Answer

Hi Rodoftex,

Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to my post.

Thanks and regards,
Babita S
#iworkforDell

For easy access to drivers, manuals and product updates, please visit our Support Site .

Dennis Brooks · Answer

I have the same problem. I just bought a new computer and installed the all in one printer that I have been using for a couple of years. I didn't change anything on the printer. I am getting the same message you got.

PudgyOne · Answer

Dennis Brooks,