Andy,

Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

Also tell me the virus programs anf firewall you're using.

Rick

Hi Rick,

I have done that and here is the info

( I am running AVG Anti virus and just Windows firewall)

Andy

OS Name:                   Microsoft© Windows VistaT Home Premium
OS Version:                6.0.6002 Service Pack 2 Build 6002
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Glynda
Registered Organization:   
Original Install Date:     14/09/2007, 03:04:59
System Boot Time:          11/09/2011, 13:59:07
System Manufacturer:       DIXONSXP                           
System Model:              DIXONSXP                           
System Type:               X86-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: x64 Family 6 Model 15 Stepping 13 GenuineIntel ~1500 Mhz
BIOS Version:              OEM 1.08, 09/10/2007
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume2
System Locale:             en-gb;English (United Kingdom)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
Total Physical Memory:     1,916 MB
Available Physical Memory: 811 MB
Page File: Max Size:       4,084 MB
Page File: Available:      2,515 MB
Page File: In Use:         1,569 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\GLYNDA-PC
Hotfix(s):                 334 Hotfix(s) Installed.
                           [01]: KB971513
                           [02]: KB971512
                           [03]: 944036
                           [04]: 982861
                           [05]: KB960362
                           [06]: KB971514
                           [07]: KB925528
                           [08]: KB925902
                           [09]: KB929399
                           [10]: KB929615
                           [11]: KB929685
                           [12]: KB929735
                           [13]: KB929761
                           [14]: KB929762
                           [15]: KB929763
                           [16]: KB929777
                           [17]: KB930163
                           [18]: KB930178
                           [19]: KB930857
                           [20]: KB931099
                           [21]: KB931174
                           [22]: KB931573
                           [23]: KB931621
                           [24]: KB932471
                           [25]: KB932818
                           [26]: KB933579
                           [27]: KB933729
                           [28]: KB935652
                           [29]: KB936021
                           [30]: KB936357
                           [31]: KB936782
                           [32]: KB936825
                           [33]: KB937077
                           [34]: KB938127
                           [35]: KB939159
                           [36]: KB941202
                           [37]: KB941229
                           [38]: KB941568
                           [39]: KB941569
                           [40]: KB941600
                           [41]: KB941644
                           [42]: KB943055
                           [43]: KB943078
                           [44]: KB945553
                           [45]: KB946026
                           [46]: KB946456
                           [47]: KB947172
                           [48]: KB2079403
                           [49]: KB2117917
                           [50]: KB2141007
                           [51]: KB2158563
                           [52]: KB2160329
                           [53]: KB2183461
                           [54]: KB2207566
                           [55]: KB2281679
                           [56]: KB2286198
                           [57]: KB2296011
                           [58]: KB2296199
                           [59]: KB2305420
                           [60]: KB2345886
                           [61]: KB2347290
                           [62]: KB2360131
                           [63]: KB2362765
                           [64]: KB2378111
                           [65]: KB2387149
                           [66]: KB2388210
                           [67]: KB2393802
                           [68]: KB2412687
                           [69]: KB2416400
                           [70]: KB2416470
                           [71]: KB2419640
                           [72]: KB2423089
                           [73]: KB2436673
                           [74]: KB2442962
                           [75]: KB2443685
                           [76]: KB2447568
                           [77]: KB2449742
                           [78]: KB2467659
                           [79]: KB2476490
                           [80]: KB2478660
                           [81]: KB2478935
                           [82]: KB2479628
                           [83]: KB2479943
                           [84]: KB2481109
                           [85]: KB2482017
                           [86]: KB2483185
                           [87]: KB2485376
                           [88]: KB2492386
                           [89]: KB2497640
                           [90]: KB2503658
                           [91]: KB2503665
                           [92]: KB2505189
                           [93]: KB2506212
                           [94]: KB2506223
                           [95]: KB2507618
                           [96]: KB2507938
                           [97]: KB2508272
                           [98]: KB2508429
                           [99]: KB2509553
                           [100]: KB2510531
                           [101]: KB2511455
                           [102]: KB2518866
                           [103]: KB2522422
                           [104]: KB2524375
                           [105]: KB2530548
                           [106]: KB2532531
                           [107]: KB2533623
                           [108]: KB2535512
                           [109]: KB2536275
                           [110]: KB2536276
                           [111]: KB2539633
                           [112]: KB2541763
                           [113]: KB2544893
                           [114]: KB2545698
                           [115]: KB2555917
                           [116]: KB2556532
                           [117]: KB2559049
                           [118]: KB2562937
                           [119]: KB2563227
                           [120]: KB2563894
                           [121]: KB2567680
                           [122]: KB2570791
                           [123]: KB2607712
                           [124]: KB905866
                           [125]: KB928089
                           [126]: KB929123
                           [127]: KB929427
                           [128]: KB929916
                           [129]: KB930585
                           [130]: KB931213
                           [131]: KB931768
                           [132]: KB931836
                           [133]: KB932246
                           [134]: KB932634
                           [135]: KB932635
                           [136]: KB932636
                           [137]: KB933566
                           [138]: KB933928
                           [139]: KB935280
                           [140]: KB935807
                           [141]: KB936824
                           [142]: KB937287
                           [143]: KB938123
                           [144]: KB938194
                           [145]: KB938371
                           [146]: KB938464
                           [147]: KB938979
                           [148]: KB941649
                           [149]: KB941651
                           [150]: KB941693
                           [151]: KB942615
                           [152]: KB942624
                           [153]: KB942763
                           [154]: KB943302
                           [155]: KB943411
                           [156]: KB943899
                           [157]: KB944533
                           [158]: KB946041
                           [159]: KB947562
                           [160]: KB947864
                           [161]: KB948590
                           [162]: KB948609
                           [163]: KB948610
                           [164]: KB948881
                           [165]: KB950124
                           [166]: KB950125
                           [167]: KB950126
                           [168]: KB950582
                           [169]: KB950759
                           [170]: KB950760
                           [171]: KB950762
                           [172]: KB950974
                           [173]: KB951066
                           [174]: KB951072
                           [175]: KB951376
                           [176]: KB951618
                           [177]: KB951698
                           [178]: KB951978
                           [179]: KB952004
                           [180]: KB952069
                           [181]: KB952287
                           [182]: KB952709
                           [183]: KB953155
                           [184]: KB953733
                           [185]: KB953838
                           [186]: KB953839
                           [187]: KB954154
                           [188]: KB954155
                           [189]: KB954211
                           [190]: KB954366
                           [191]: KB954459
                           [192]: KB955020
                           [193]: KB955069
                           [194]: KB955302
                           [195]: KB955430
                           [196]: KB955519
                           [197]: KB955839
                           [198]: KB956250
                           [199]: KB956390
                           [200]: KB956391
                           [201]: KB956572
                           [202]: KB956744
                           [203]: KB956802
                           [204]: KB956841
                           [205]: KB957095
                           [206]: KB957097
                           [207]: KB957200
                           [208]: KB957321
                           [209]: KB957388
                           [210]: KB958215
                           [211]: KB958481
                           [212]: KB958483
                           [213]: KB958623
                           [214]: KB958624
                           [215]: KB958644
                           [216]: KB958687
                           [217]: KB958690
                           [218]: KB959108
                           [219]: KB959130
                           [220]: KB959426
                           [221]: KB959772
                           [222]: KB960225
                           [223]: KB960544
                           [224]: KB960714
                           [225]: KB960715
                           [226]: KB960803
                           [227]: KB961260
                           [228]: KB961371
                           [229]: KB961501
                           [230]: KB963027
                           [231]: KB967632
                           [232]: KB967723
                           [233]: KB968389
                           [234]: KB968537
                           [235]: KB968816
                           [236]: KB969897
                           [237]: KB969897
                           [238]: KB969898
                           [239]: KB969947
                           [240]: KB970238
                           [241]: KB970430
                           [242]: KB970653
                           [243]: KB970710
                           [244]: KB971029
                           [245]: KB971468
                           [246]: KB971486
                           [247]: KB971557
                           [248]: KB971657
                           [249]: KB971737
                           [250]: KB971930
                           [251]: KB971961
                           [252]: KB972036
                           [253]: KB972145
                           [254]: KB972260
                           [255]: KB972270
                           [256]: KB972636
                           [
Network Card(s):           2 NIC(s) Installed.
                           [01]: SiS191 Ethernet Controller
                                 Connection Name: Local Area Connection
                                 Status:          Media disconnected
                           [02]: Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
                                 Connection Name: Wireless Network Connection 6
                                 DHCP Enabled:    Yes
                             

Andy,

First run Delete Print Jobs to remove any stuck print jobs in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

Download and install the Vista 32-bit drivers. You should get a message, then printer is not connected. Connect the printer at this time(powered on)

Links to the patch/drivers can be found at...

Dell 725 Color Inkjet Printer owners (W7)

Also try reading...

Allow Wireless Printer Blocked by AVG 8.0 Firewall

Rick

AVG Anti virus and just Windows firewall

OS Name:                   Microsoft© Windows VistaT Home Premium
OS Version:                6.0.6002 Service Pack 2 Build 6002
OS Manufacturer:           Microsoft Corporation
Original Install Date:     14/09/2007, 03:04:59
System Boot Time:          11/09/2011, 13:59:07
System Manufacturer:       DIXONSXP                          
System Model:              DIXONSXP                          
System Type:               X86-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: x64 Family 6 Model 15 Stepping 13 GenuineIntel ~1500 Mhz
BIOS Version:              OEM 1.08, 09/10/2007
System Locale:             en-gb;English (United Kingdom)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
Network Card(s):           2 NIC(s) Installed.
                           [01]: SiS191 Ethernet Controller
                                 Connection Name: Local Area Connection
                                 Status:          Media disconnected
                           [02]: Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
                                 Connection Name: Wireless Network Connection 6
                                 DHCP Enabled:    Yes