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October 25th, 2009 16:00
Runtime error after uninstall and reinstall of dell aio 962 printer
hi all,
my issue started with trying to uninstall and reinstall drivers for the 962, now when trying to run the installation on the drivers i am getting the following error,
Runtime Error!
Program: c:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe
the application requested the Runtime to terminate it in an unusual way....
there are a few things i am trying to do for the end result here, but first i just want to get the 962 up and running again as a local printer, then move on to the wireless utility...anyone have any ideas on this ? thanks in advance -- jp
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PudgyOne
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October 25th, 2009 17:00
jp42,
Your error message is from the drivers not being installed correctly.
I recommend using these Recommended Wireless Router Settings in your wireless router to make communicating work correctlt.
Try re-installing the printer using the instructions below and tell me if the error still occurs.
Make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.
Disconnect your printer.
Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista machines, until it prompts you to restart your computer.
Restart your computer.
Download the proper drivers.
XP Drivers
Vista 32-bit Drivers
All other drivers
Vista 64-bit Drivers
Install the proper drivers. You'll be prompted when to connect your printer.
***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Rick
mmbroke
3 Posts
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December 22nd, 2010 07:00
the patch seems to be a zip file and I do not have winzip - is there an alternative?
mmbroke
3 Posts
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December 22nd, 2010 07:00
also, I see this says it is a Vista patch, I have XP, does that mean I don't need it or does it come in another format?
PudgyOne
11 Legend
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December 22nd, 2010 16:00
mmbroke,
The patch is a printer cleanup utility and works for XP, Vista and Windows 7.
You should be able to just double click on the zip file. If you cannot open it, the try downloading 7-Zip, it's FREE. Download the exe file.
Rick