This post is more than 5 years old
Trying to buy rollers/pads for 2335dn
We have 5 2335dn printers. Several of them are starting to have paper feed issues from tray 1. I'm trying to buy some feed rollers and separation pads, but nobody at Dell seems to be able to tell me how to get them. I've been told "We may not have any available. We stock enough sometimes just for warranty parts. We can only order those for in warranty units they can't be used on non warranty unit. Those require a tech to install."
This is plain garbage. I've been installing rollers and pads for years and anybody with a minimum of mechanical ability can do it.
If there are no replacements for out-of-warranty units, I guess that means these are disposable printers. When I dispose of them, I'm going to highly recommend to my powers-that-be that we stop buying Dell printers.