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3201
July 30th, 2012 10:00
Adobe Reader X
Everyone,
Just purchased Inspirion N5040 with preloaded Adobe Reader X. However, when I tried to read a PDF document, Adobe screen stated "an internal error occurred". Tried several times, restarted the computer, unistalled and reinstalled Adobe Reader X, still getting the same result. Any solutions?
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DELL-Ravi Ch
7 Technologist
•
7.1K Posts
1
July 30th, 2012 10:00
HI ckoris,
Welcome to the Community.
I understand your concern. I see that you are getting “an internal error occurred” when you try to open through the Adobe reader X.
Please try by disabling sandboxing mode off. To disable sandbox mode off follow these steps
1. Launch Reader X
2. Go to Edit option -> Preferences-> General
3. There is an option Enable protected mode at start up
4. Uncheck the checkbox Click OK and quit reader
5. Then try launching your pdf file
Are you facing this error with all pdf files or this specific file?
Please reply back for any Questions
Thanks & Regards
Dell_Ravi_Chandra
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Philip_Yip
9 Legend
•
16.1K Posts
1
August 6th, 2012 00:00
My advice is to ditch the Adobe Reader and instead use PDF X-Change Viewer. It is far superior.
ckoris
3 Posts
1
August 7th, 2012 09:00
Took your advice and used the PDF X-Change Viewer. Worked like a charm.
ckoris
3 Posts
1
August 7th, 2012 09:00
Great. Thank you.