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bit locker activated after update
Vostro 3525
My Dell Vostro 3525 which is only 12 days out of warranty has stopped working, i downloaded & installed a new windows update today which seemed to do a bios update as well, after this the laptop noe requires a bit locker code which i have not got or have ever setup, i have checked everywhere on the internet for a solution but anything suggested does not work, is there any way of getting the system going again with keeping the data & settings that is on it intact ??? help
lmacri
3 Apprentice
3 Apprentice
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1.2K Posts
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September 24th, 2023 16:33
Hi @dlyt :
See the MS support article Finding your BitLocker Recovery Key in Windows. If any user signs in on this computer with a Microsoft Account they should log in at https://account.microsoft.com/devices/recoverykey from another device to see if their recovery key is stored there.
If that doesn't help see my 13-Sep-2023 post # 2587029 in Wheeler's topic Bitlocker Recovery Key in the AskWoody forum as well as comments by other users in that thread. Wheeler's daughter also had a new Dell computer that began prompting them to enter their Bitlocker recovery key at boot-up, and they eventually found the recovery key after she logged in to the Azure AD (active directory) account at https://aka.ms/aadrecoverykey that she created when she first signed in to her school email account. If you sign in to a work or school account from your Vostro laptop that possibility is covered in the Finding your BitLocker Recovery Key in Windows article I mentioned before.
If you eventually find your Bitlocker recovery key post back and let us know your Windows operating system shown at Settings | System | About | Windows Specifications (be sure to tell us if your have a Home, Professional or Educational edition) and we can provide instructions on turning off Bitlocker disk encryption so this problem doesn't happen again.
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