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January 26th, 2024 16:14

Dell client management service keeps getting disabled

We install DCU on our company machines (updated builds of Windows 10).

It is constantly doing this... "The Dell Management Service is disabled". We can run services and get it going again, or reinstall, and it works for a bit, but several clients return to throwing the error and it has to be started again before it can be run.

Anyone know the TRUE fix for this? I'm going to try running a Tasks Scheduler task to prime it, but this shouldn't be a permanent solution.




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March 27th, 2024 18:52

I managed to resolve the issue.

Seems as though my work account had caused conflict (possibly)...account needed to be verified...

first i repaired the app in settings. see image.

then to resolve the error which was causing PC to slow down massively...always seem to be conflict of accounts for WIndows between work and personal - so i switched to personal account.

the updates/check in command update then ran no problems.

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April 18th, 2024 13:29

Press the Windows key, search for 'Services'. In Services, search for Dell Client Management Services, right click and select 'Properties' and on Startup Type, choose automatic, then press OK.

Hope this helps. :)

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January 29th, 2024 16:51

We are having the same issue on 10+ computers. We are able to run an automated routine to change the service start type to Automatic, which allows the Dell Command | Update to run, but the issue keeps repeating and we haven't been able to determine what conflict or event is causing the service to be disabled.

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January 30th, 2024 19:28

@Rbspetne​ maybe we can get this to a list of like 100 and still have it ignored :P

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February 16th, 2024 16:26

Home PC, XPS 8940. Driver detection and update in Support Assist is not working. I see that the Dell Client Management service is not running, which I believe is why Support Assist can not do driver detection and gives a generic error message. When I try to manually start the Dell Client Management service, it will not.  I have talked to Dell tech support on this, but they just want to wipe the PC clean which I can not do. Help, I am not an IT professional.

(edited)

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1.2K Posts

February 20th, 2024 14:51

Hi thumper300zx:

I don't know if this is relevant to your particular issue, but the Dell Client Management Service is a shared service used by multiple Dell utilities like Support Assist, Dell Update for Windows Universal, etc. and when one of these programs is updated it must shut down that service to finish the update.  That service should be automatically restarted once the installer has run to completion  but it sometimes requires a complete system shutdown and restart before the Status of all the Dell services go back to "Running" again.

I always suggest that Win 10 and Win 11 disable their Windows Fast Startup power option as instructed in Option # 1 of Brink’s TenForums tutorial How to Turn On or Off Fast Startup (see <here> for the ElevenForums tutorial for Win 11) and then re-boot a few times to ensure the setting change takes effect. The Fast Startup power option (also known as hybrid boot-up / hybrid shutdown) is enabled by default in Win 10 and Win 11 but it can sometimes interfere with the loading and initialization of drivers and services at boot-up and cause all sorts of unexpected glitches and problems with a variety of software programs.

It probably doesn't help that Dell is trying to push out major updates for both Dell Update for Windows Universal v5.2.0 (rel. 31-Jan-2024 - this includes v5.2.0 updates for Dell Command | Update for Windows Universal, Dell/Alienware Update Windows Universal Application, etc. depending on your Dell model) and SupportAssist v4.0.0 (rel. 01-Feb-2024) at the same time. I waited three weeks before the Dell Update for Windows Universal v5.x app on my Inspiron 5584  auto-updated to v5.2.0 update [see my 19-Feb-2024 post in my topic Dell Update v5.x App Not Auto-Updating to v5.2.0 (rel. 31-Jan-2024)] and one or both of these updates may still be pending on your machines.

This is pure speculation on my part, but if Dell is trying (and failing) to push out an update for DCU v5.2.0 and/or SupportAssist v4.0.0 that requires a shutdown / restart of the Dell Client Management Service this might account, at least in part, for the buggy behaviour you're currently seeing with this service.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.4046 * Firefox v122.0.1 * Microsoft Defender v4.18.23110.3-1.1.24010.10 * Malwarebytes Premium v4.6.8.311-1.0.2259 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.2.0 * My Dell v2.2.6.0

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1 Message

April 1st, 2024 22:57

Same here on two Dell computers running Windows 10 have that service go to disabled. Rebooting all day long has no impact on restoring it. Maybe we should discuss what else we all have in common. I use PCMATIC for my antivirus protection. Maybe that is changing Dell Client Management Service to disabled? Or maybe it is CCleaner, which I run weekly here.

MAYBE there is a Windows setting that will keep this enabled and running?

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April 5th, 2024 23:00

I have the same issue. I was trying to manage my color FX and it will not run. Found the service always going disabled. Start the service and I can turn it on or off and edit LED's. Then it stops.

Mine started when my warranty support expired. Exactly when it did. I am an network engineer for the government and do not need their support too much if ever. I think it is intentional. Love my custom machine but will think about buying their product again if my suspicions are correct. I chose this new machine because I wanted to stop the new egg approach of self design and try again a companies item.

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April 24th, 2024 16:01

@w1KBLAD​ Thanks.  This worked for me

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