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February 17th, 2021 16:00
Dell Digital Delivery
have a Dell XPS 8700 on which I had to reinstall Windows 10. When I bought the computer I also purchased Adobe Photoshop, Elements, and Acrobat. After reinstalling Windows, I then reinstalled Dell Digital Delivery. Initially all three software titles were shown in DDD and I was able to install Photoshop and Elements, but Acrobat kept hanging. Now when I open DDD, none of them are shown. I have tried:
- uninstalling and reinstalling DDD
- running DDD fixit tool
- installing an older version of DDD
- going to Adobe website and trying to install from there
- checking Dell digital vault for the software
None of these have worked. Does anyone have any suggestions?
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Blinky114
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3 Posts
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February 18th, 2021 13:00
I feel your pain.
I work in an environment with a couple hundred laptops and desktops. I loathe the times I have to wipe a computer and reinstall any DDD software because it RARELY works for reinstallation.
Was recently on a support call for two hours, during which the Dell technician tried all the steps I had already done. I prefaced the call with "I need someone with knowledge of DDD.... because I don't want to waste my time with a tech that knows nothing about DDD"
What is DDD & I'm sure we can get through this. Well, after 2 hours (and about 20 minutes of crickets), tech said, when is a good time to call back?
Absolute waste of time.
and this has been going on for YEARS!