This post is more than 5 years old
1 Message
1
507249
"Dell Dock has stopped working" - Very annoying!
Normal 0 MicrosoftInternetExplorer4
Hi,
I cannot tell you how much time and effort I put into trying to solve this but it seems impossible.
I bought an Inspiron 1525 laptop just 4 months ago and was quite happy with the Dell Dock feature as it made life easier when working with Office. That was until the bleeding Dell Dock went bananas and doesn't run anymore. It's quite annoying because every time I turn on the computer I get the error message about 5 times in a row! And when I try sending the error report I get another error!!!! How frustrating...:emotion-12:
I tried getting rid of it and reinstalling but it won't work neither.
Called Dell and they told me they do not offer support for this and I'd need to pay ££ to get help.
Now....this is ridiculous! I did not ask for the software, "Dell geniuses" decided to install this piece of faulty software in my machine and now refuses to offer help!!! Shame on you Dell!!
Well, if you are a user and is having the same nightmare, please let me know if you found a solution, I'll be very grateful and might light you a candle.:emotion-5:
:emotion-22::emotion-48:
Chezzi
3 Posts
0
December 20th, 2009 06:00
Hi All, Here is the reply i have received from DELL, i havent tried it yet as we are away from home without the laptop! I dont hold out much hope for this but may help someone:
Chezzi.
Let us first run the Preboot System Assessment (PSA) to check on your Dell laptop's hardware status.
1. Ensure that the computer is powered off.
2. Press and hold and press the power button to power the computer on.
3. Release both buttons. The PSA diagnostics sequence begins.
4. Make note of any PSA beep codes or PSA error codes
Please confirm if there are any changes done on your computer such as installing new software (applications/programs) and hardware before the issue started. If there was a new hardware installed on your computer before the issue started, kindly uninstall them and check your computer's functionality. And if there's new software installed before the issue started, please run System Restore & choose a restore point when your computer was working properly. Kindly back up your files before performing System Restore.
For your reference, I have pasted a link to a Dell webpage which contains information on System Restore and how to go about performing it.
Restore A Computer Using System Restore In Microsoft Windows Vista http://tinyurl.com/5f8hnw
OR
http://support.euro.dell.com/support/topics/global.aspx/support/dsn/en/document?c=uk&dl=false&l=en&s=gen&docid=34467C630F9E5F24E040A68F5B284ECB&doclang=en&cs=
If issue persists after running System Restore, please install the latest version of the following:
1. Notebook System Software
2. BIOS
3. Chipset
For your convenience, here's the link to Dell's Drivers & Downloads : http://tinyurl.com/yb4pevs
Please install them in the order they are listed below and restart your computer after each installations.
Kindly let us know the results of the following troubleshooting steps so that we can accurately diagnose this issue. Thank you for your patience during this process.
Rat1960
9 Posts
0
December 20th, 2009 06:00
Nope. It is something to do with Vista Home Basic. You can download from www.delldock.com if like my daughter your dell toys are bust you *cannot* download from dell drivers. I know that whatever is stopping event viewer from running is at the heart of it. There are no msdn blogs on what is causing that on my daughter's machine. If you goto c:\windows\microsoft.net and have only framework ( eg HB ) then you have the problem if you also have framework64, then you do not have the problem. I think a value in machine.config is stuffed along with a value in the registry.
3wheeler
1 Message
0
December 31st, 2009 03:00
I only bought my laptop in July so I qualified for the Windows 7 upgrade. I did not use the DELL dock when I had Vista (only because I hardly used my laptop and was waiting for W7) however I have now upgraded my INSPIRON laptop from Vista to Windows 7.
The laptop is a 64 bit Inspiron.
I have set the DELL dock to autohide and have found that sometimes it will not appear when I start my laptop. (although I have not had any error messages)
I have a Google toolbar for Internet Explorer installed and I think this automatically puts the Google link in the lower task bar.
What I have discovered (purely by accident) is that if I click on "Google" in my lower task bar and type in DELL dock, it automatically activates the dock again.
When I typed it the first time, I was looking for information on why DELL dock was not working and, "hey presto".....another mystery solved.
Don't ask me how, I am no expert, but I hope this helps some of you out there !! Good Luck.
H3NRY
1 Message
2
November 10th, 2010 19:00
It happen to me yesterday and i was all day trying to fix it but nothing, today i uninstalled and installed again and nothing, i dont know wat exactly i did but i went to;program files/dell folder and dell dock folder and drag it to program files+86 and then close them and go to start/allprograms/ dell dock folder and double click it and it fixed it. i hope it will work for you.
DELL-Jesse L
Moderator
Moderator
•
17.1K Posts
0
November 11th, 2010 10:00
satine,
Thank you for using the Dell Community Forum.
Did you uninstall the program and then download from www.delldock.com ? What is the error if any you receive?
Adzze
5 Posts
0
January 14th, 2011 14:00
I just experienced this problem overnight. Same symptoms - stopped working and the error reporter tool doesn't work. My laptop has a habit of updating itself while in standby mode and I found that Windows 7 (Home Premium) had restarted after a crash - Dell Dock was no longer working.
I found however that I didn't have to uninstall Dell Dock or go folder-diving, I just went to www.delldock.com and reinstalled the program and now it works again. Whew! I still have no idea what caused the problem though.
Ponting
1 Message
0
April 13th, 2011 06:00
Hey guys and gals
Dell dock 15 still works http://download.cnet.com/Dell-Dock/3000-2072_4-10966816.html
Hope this helps.
Oh and if any dell service person reads this you are useless and won't be buying another dell
Homskoolr
1 Message
0
April 16th, 2011 09:00
Luke......I tried your link & it seems to be working! Thanks soooo much!!!!!!
akaSM
2 Posts
0
June 21st, 2011 16:00
I found a solution for this problem that doesn't require that you downgrade the Dell Dock version.
The problem seems to be with a single file located in
C:\Users\[your username]\AppData\Local\Stardock_Corporation\DellDock.exe_Url_[some characters]
Just delete the user.config file that's in there and your dock should be working again. I have version 16a, and all that I lost for that file were the settingsfor the dock's color and position of the dock. My shortcuts were still there.
Amarie_B
12 Posts
1
August 12th, 2011 20:00
I uninstalled and downloaded the dell dock from CNET.com and NOT the dell dock site. It worked! Hope this helps someone else! I had previously tried system restore, uninstall/reinstall, registry clean, etc.
govboy
5 Posts
0
October 9th, 2011 10:00
Thank you for your response H3NRY. I've been trying to fix this for quite a while, and have tried lots of the solutions in this forum, but nothing worked. I stumbled across your posting a few minutes ago, so I thought i'd give it a try. I'm happy to report, not only is it simple.......but it works. Thanks
govboy
5 Posts
0
October 9th, 2011 10:00
.
VSH
1 Message
0
October 13th, 2011 23:00
Hi Henry!
Did you mean dragging the DellDock folder to Program Files (x86)? If not, was it file(s) in the DellDock folder that you dragged into Program Files (x86), and if so, which files? Thank you very much!
mmccl004
1 Message
0
November 13th, 2011 19:00
Hi, I would love some assistance with me dell dock. one day it just stopped working (i did change the location right before the problem) and I just thought maybe if I shut down my laptop and start it up again that I wouldn't have the problem, but it's been a couple days now and I don't know to fix the problem. I opened up my guest account and that dock is working just fine. any advice?
Amarie_B
12 Posts
0
November 13th, 2011 21:00
None of the above suggestions worked?