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11 Posts
0
2664
April 19th, 2016 11:00
Diagnostics will not run.
Under Product Support I try to run Diagnostics. It hangs up at Checking for SupportAssist and shows an error message: "There was a problem with your internet connection. Please try running the diagnostic again". I don't understand this because I'm on the internet at the time. Any ideas?
Thanks
Windows 10
Internet Explorer (Also tried Firefox)
Dell Inspiron 660, i3 -3240 CPU @ 3.40GHZ Memory 8GB
No Events found!
theweav
11 Posts
0
April 19th, 2016 16:00
I found my answer here: http://www.dell.com/support/article/us/en/19/SLN300789#Reinstall
When you upgrade to Windows 10 you must delete the old Dell Support Center and reinstall the new Dell SupportAssist program at the above website.