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2 Posts
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2360
December 23rd, 2019 07:00
DMC, Android phone call not working
I cannot get phone call functionality with DMC (Dell Mobile Connect). I am using a Dell XPS 13 9380 laptop and a Samsung Galaxy S8+ phone.
The devices pair together fine via Bluetooth, but the phone function is grayed out, with a message that the program does not support calls made over Bluetooth. I have tried numerous troubleshooting suggestions and searched various forums. I also have tried to do set up while disabling other devices that have Bluetooth phone connections (e.g., a smartwatch, a wireless headset, etc.).
The other functions of DMC that don't require Bluetooth, like text messages and notifications, work fine. But it would be great to have the phone feature work, too.
Any help would be appreciated. Thanks.
-Andy
JOcean
9 Legend
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12.6K Posts
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December 23rd, 2019 08:00
This support page for DMC may help.
How to configure Dell Mobile Connect for Android
anrklein
2 Posts
0
December 23rd, 2019 09:00
Thanks so much. I went through the link carefully, but none of the suggestions help. The phone and PC are connecting via Bluetooth. But the program keeps giving me a message suggesting that calls are being routed elsewhere through Bluetooth, which prevents using DMC. I have tried stopping/disabling every other device (headset, smart watch, etc.), but to no avail.
I'm flummoxed. Again, any help would be appreciated.
-Andy
ThatRa
1 Message
0
April 19th, 2020 18:00
@anrklein, maybe you are connecting your computer to an extra bluetooth device, like a speaker. certanly I sometimes ran into this problem, and today I disconnected both my bluetooth speaker and my phone, reconnected only the phone, and gained access to phone calling capabilities. worth giving a try
Vishalk_3
1 Message
0
May 21st, 2020 22:00
This solved the problem for me. I had a bluetooth headset connected to my laptop which was stopping dell mobile connect to show the error message for calls.
DELL-Cares
Moderator
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27.5K Posts
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January 18th, 2021 03:00
Please write to us on our support channel @DellCares and Direct Message us for further communication
WarwickH
1 Message
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January 18th, 2021 03:00
Also having the same issue
Moved to Dell Mobile Connect from another app as I was told it DID support bluetooth headsets
My laptop can support dual connections so not really sure why this cant be made possible
Is there a workaround or is it genuinely not possible?