Error 1305 Message When Trying to Install Word 2002 Wizards/Templates

Question

Hello;

After having Word 2002 for over 3 years now, I just got around to discovering the whole wizards/templates set of tools (just never got around to learning all that Word has available). I was trying to install some of the wizards/templates from the Works Suite 2002 CD Disc 1 per the on screen instructions and get the following error message (differs slightly depending on which template I'm trying to install):

"Error 1305. setup cannot read file C:\Program Files\Microsoft Office\Templates\1033\Elegant Report.dot. Check your connection to the network or CD-ROM. For other potential solutions to this problem see C:\Program Files|Microsoft Office\Office 10\1033\Setup.Hlp"

I looked for that last file and it is not on my computer.

Is this happening because these wizards/templates are not on the CD-ROM and have to be downloaded from the good folks at Microsoft or is there something wrong with my files?

Thank you very much for your assistance.

Gerry

txtchr · Answer

Found this article on the Microsoft web site about the 1305 error here.  While this article lists that it applies to Office 2003, maybe it's looking for your CD, and maybe your CD needs to be cleaned.  There is a number listed to contact Microsoft if your CD is damaged.  Hope this helps.

ispfenwick · Answer

I caught that page too but everything checks out, both disc and drive. I appreciate the response as it certainly is the most logical starting point. Gerry

txtchr · Answer

Oh well.  It was a shot. If you are only looking for specific templates in Word, though, I know that they can be obtained direct from the Microsoft website.  Click on File, New, then choose Templates on Office Online.  Maybe that will have what you're looking for.  Good luck.

ispfenwick · Answer

Microsoft referred me to this page:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q242323

It recommends using the Windows Installer Cleanup Utility:

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

I downloaded, installed and ran it. Low and behold, problem solved!

I apologize for not setting up direct links, but a night of insomnia has made me brain dead.

Appreciate the offer of assistance and hope this might help someone else having installer issues.

Gerry

Message Edited by ispfenwick on 08-04-2005 07:03 AM

txtchr · Answer

Good info, Gerry.  Thanks for letting us know.  Glad your problem is solved!

Productivity Software

Error 1305 Message When Trying to Install Word 2002 Wizards/Templates

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