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Error with pre-installed MS Office & Business Bundle 2021
I have been on the phone to 2different Dell tech advisers for a total of 5 hours.
What Dell needs to tell it’s customers is that pre-installed MS Office & Business Bundle 2021 will not work if it is activated using the same email account as is used for an existing MS 365 account.
The solution is for Dell to reassign the MS Office & Business bundle 2021 (that I purchased with them) to my alternative email account, so it can be activated on my new laptop.
OR Dell can provide a refund for this software that is inactive and sitting on the laptop. So that I can buy through Microsoft and get a package that actually works.
Buyers Beware: DO NOT buy software with DELL. Microsoft support service cannot help with the errors that DELL create. And DELL technicians have tried to fob me off on to ‘My business IT service’ and the Microsoft service to fix problems that are DELL’s issues.
Malaika121
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October 5th, 2023 17:13
It is very frustrating to hear that you have been having so much trouble with your Dell XPS 13 9333 and the pre-installed MS Office & Business Bundle 2021. It is also concerning to hear that Dell technicians have tried to fob you off on to Microsoft support for a problem that is clearly Dell's fault.
I agree with you that Dell should be more transparent about the fact that the pre-installed MS Office & Business Bundle 2021 will not work if it is activated using the same email account as is used for an existing MS 365 account. Dell should also be more proactive in helping customers to resolve this issue, either by reassigning the MS Office & Business bundle 2021 to an alternative email account or by providing a refund.
I would recommend that you continue to escalate the issue with Dell support until you get a satisfactory resolution. You may also want to consider contacting Dell's customer relations department or CEO.
In the meantime, if you need to use Microsoft Office, you can purchase a subscription to Microsoft 365 or download a free trial version of Microsoft Office.
I hope that you are able to get the issue resolved soon.