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2024
June 21st, 2016 11:00
Microsoft 2010 - Lost product Key
Hi - I bought a Dell XPS Studio 8100 that came with factory installed Microsoft Office 2010 on Windows 7 Pro. The computer crashes and I have reinstalled Windows 7 but have lost the product key for Microsoft office so i cannot reinstall. Microsoft says Dell should have it, but so far they have been uncooperative. Can anybody help
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beamermt79
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2.3K Posts
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June 21st, 2016 16:00
Hello! Normally Microsoft Office 2010 came on a set of discs that would have the product key on them. Or it would be on an office 2010 card that should have been kept in a safe place. As far as I've ever been able to tell, Dell does not keep any product keys on file for their users.
MGM56
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June 21st, 2016 18:00
Thanks - seems stupid regarding maintaining inventory control. You would think for a tech company it shouldn't be that difficult
Philip_Yip
9 Legend
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16.1K Posts
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June 22nd, 2016 02:00
MPI cards were essentially sealed and just placed in the systems box. As they were sealed and the key was hidden... Dell has no record of the individual product key.
Microsoft may help you with the product activation if you provide them your systems original configuration but its doubtful given its Office 2010 and they are trying to enforce Office 2016 subscriptions.
Reed00
3 Posts
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October 10th, 2016 16:00
You may be able to recover your key but this depends on how you purchased Office 2010.
For example,
If you purchased the box product, the key would be in the packaging. If you lost the packaging there may still be a way to get a new product key.
If you purchased it online through Digital River or the Microsoft Store, you should be able to recover the product key online.
If the key was provided by your school or company’s IT department, you will likely need to contact them about a replacement.
speedstep
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47K Posts
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May 28th, 2020 09:00
factory installed Microsoft Office 2010 has a Microsoft Product ID card with the Key.
https://www.dell.com/support/article/en-us/sln115308/how-to-locate-the-microsoft-product-identifier-card-for-your-microsoft-office-2010-purchase?lang=en