Unsolved
1 Message
0
1457
March 20th, 2021 03:00
Microsoft Teams, screen sharing issue over WiFi
Issue description: If the laptop is connected to internet through its own wifi card, the screen sharing functionality in a MS Teams meeting won't work. This is not visible to the user, but the other participants in the call will see a slow/distorted/frozen version of the screen or just a black screen most of the times. This issue is reproducible every time regardless of what drivers/software etc are being used, and it does not happen if the laptop is connected to internet through an ethernet cable instead, using an adapter or a docking station.
I was wondering if anybody else noticed this issue? My laptop came configured with a Killer 1650s wifi card. The system also suffers from bluetooth mouse lag issues as reported in other posts here, which I assume shares the same card. I would be curious if laptops equipped with the Intel AX201 card have similar issues? Thanks
DELL-Cares
Moderator
•
27.5K Posts
0
March 20th, 2021 21:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
Moderator
•
27.5K Posts
0
March 20th, 2021 23:00
Thank you! We have received the required details.
This is a known Microsoft Teams issue. Reported on Dells, ThinkPad, Surface, etc. So not a Dell specific issue. You should start a thread on the Microsoft Teams Forum.
workM8
2 Posts
0
June 20th, 2021 19:00
I have same problem with 9305. Was there a fix?
workM8
2 Posts
0
June 20th, 2021 20:00
I have the same issue was there a fix on 9305? Thanks
Tech-Edu
2 Posts
0
August 2nd, 2021 23:00
I am having the same issue with my 2 XPS 13 9310's. Is there a fix for this yet?
AdrianG001
4 Operator
•
4K Posts
0
August 3rd, 2021 04:00
Tech-Edu
2 Posts
0
August 3rd, 2021 22:00
Thanks for the idea, i have already check and it does work via Chrome (but Chrome does not have full functionality i need) and had already tired both clearing Teams cache and reinistall which did not work.