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August 20th, 2010 15:00
MS Office 2010 32bit or 64bit
I When I bought my XPS 8100 with Windows 7 (64bit ) last month, I assumed the preloaded MS Office Home and Business 2010 was also 64bit. After spending hours yesterday unsuccessfully trying to install Access 2010 64bit version (the trail installation ran out) I realized Dell had given me the 32bit Office version. I was finally successful in installing the Access 32bit version. Nowhere in the initial selection process was a choice given to me for either MS Office. Now Dell may have its reasons for this, but I believe this is poor customer service.
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fireberd
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August 20th, 2010 17:00
This is from the Microsoft Office web site:
"By default, Microsoft Office 2010 installs the 32-bit version of Office 2010 even if your computer is running 64-bit editions of Windows."
Thus the most obvious reason you have Office 2010, 32 bit install.
More from the Microsoft Office web site:
"Office 2010 provides support for the 32-bit version of Office 2010 programs running on 64-bit operating systems by using WOW64, a compatibility environment provided by the operating system that allows a 32-bit application to run on a Windows 64-bit operating system. Using the 32-bit version of Office 2010 allows people to continue to use existing third-party add-ins for Office that are 32-bit.
The 32-bit version of Office 2010 is the recommended option for most users, because it prevents potential compatibility issues with other 32-bit applications, specifically third-party add-ins that are available only for 32-bit operating systems".
This is the same with Internet Explorer 8 which comes win Win 7. On the 64 bit OS both the 32 bit and the 64 bit Internet Explorers are installed and available but the 32 bit Internet Explorer 8 is the default, again as some add ons are only available for 32 bit.
Loran3
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August 21st, 2010 09:00
Thanks for the reply. I understand that now. I only wish Dell had communicated that to me when I ordered the PC so I wouldn't have had to spend hours trying to download the 64bit version of Access that included promises of callbacks from Microsoft technical support.
They finally called me back 20 hours later after I had figured it out myself and successfully downloaded the 32bit version of Access. I also had to call the MS store again to make sure they were not going to charge me for two downloads.
Maybe I'mnot a computer expert, but it seems logical to people like me that when we purchase a 64bit PC with 64bit Windows7, we would expect the preloaded MS Office to also be the 64bit version. With that not being the case, we should have been informed.