MS Office repair: CAB not on CD

Question

Dell Precision 360; May 04; Windows XP sp1   A recent install of three unrelated CAD applications seems to have corrupted something in MS Office, primarily Outlook. Just one example: I can't open attached files from within Outlook. I get 'program not responding'. I have to go to Word or Excel to open the file. A Restore Point failed to fix the problem.   So I tried to repair MS Office from the OEM CD included with my system. During the install of new components, I get: 'error 1311 - source file missing D:\ZF561407.cab. Repair failed.' The closest filename on the CD is ZF612707.cab.   Can you suggest another way to repair corrupted files in MS Office ?

Mary G · Answer

Did you use the Detect and Repair option on the Help menu of Office or any Office program? If you did and it didn't work, try using Add-remove programs in cntl panel. Pick MS Office, Change, Repair.

jhearcht · Answer

Yes, I did use the Remove Programs icon in Control Panel.

It seems that the Repair function is looking for a cabinet file that's not on the OEM CD. It's possible that my software was installed from a different version of the WS Office installer. I don't think I will be able to get a cabinet file from MicroSoft. That's why I'm checking with Dell. I'm hoping that a Dell Tech is monitoring this list.

jamez kann · Answer

Try this http://support.microsoft.com/default.aspx?scid=kb;en-us;875556&Product=off2003

jhearcht · Answer

Try this http://support.microsoft.com/default.aspx?scid=kb;en-us;875556&Product=off2003     Jamez,   Thanks for the reference. It does describe my error message. But the problem is that I don't have the 'original' CD that was used by Dell to install the files on my new system. The shrink wrapped CD that came with the computer seems to be missing at least one of the CAB files on the 'original' I was hoping that someone at Dell could locate the missing CAB file and send it to me. I already emailed Tech Support and got a vague answer.   In the meantime, I plan to install the Office SP1 update and see if that will overwrite the corrupted files. Hmmm, what would happen if I did a re-install from the Office CD instead of a Repair?? Thanks,   JHE

h8stn4d · Answer

I am having the same problem. Brand new 600m with Office Basic.

Outlook crashes every @)(*#$ time I open it; doesn't give me a chance to do anything. I try to repair and I get the same error, with the same missing file name.

I can find nothing in Dell's support site; nothing in MSFT's search site.

jhearcht · Answer

h8,

After a Google search, I discovered the "CAB not on CD" error is common, but MS doesn't have a fix yet. So, I simply uninstalled the pre-installed version of Office, and then re-installed from the CD that came with my system. End of problem.

JHE

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MS Office repair: CAB not on CD

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