1 Message
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MY DELL won't update
I use MY DELL to update my Inspiron, cleaning etc. A few days ago when I wanted to use MY DELL I got a message that I should update it. I follow all the messages on the screen and at the end I get an error that tells me that It is not possible to update it and to check my internet connection. My connection is fine and the problem is that I cannot use the previous version of MY DELL because the update message always appears. I have removed the antivirus.
YInTokyo
13 Posts
0
April 16th, 2022 11:00
In my case, when it asked to update it, it asks admin permission and when I clicked "show details" it showed that it was trying to install something called "My Dell Fusion Service". After finding this is needed for My Dell, I manually updated it from the Dell website and now My Dell works (stops trying to endlessly update).
ieee488
4 Operator
4 Operator
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11.1K Posts
0
May 8th, 2021 08:00
Uninstall old version of My Dell then install newer version.
rblake99
15 Posts
0
March 2nd, 2022 07:00
I have the exact same problem with the update but I didn't have a previous version.
Any help, please?
rblake99
15 Posts
0
March 2nd, 2022 08:00
I uninstalled the current version then installed it again from the Microsoft Store.
Still the same problem,
rblake99
15 Posts
0
March 3rd, 2022 07:00
The techies have been private messaging me - they're excellent - but still to no avail. Guess I'll do without it.
DELL-Jesse L
Moderator
Moderator
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16.8K Posts
0
March 8th, 2022 05:00
rblake99,
You may be able to create a new user account and install My Dell app. If the issue remains, I would suggest backing up the data and performing a clean install of the operating system.