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March 19th, 2014 20:00
Office Professional 2013
I have a Dell T1650, that I purchased a 3 year warranty and office 2013. The computer got a virus so it was reformatted. Problems: 1. Did not come with a Windows 7 Pro 64 Bit DVD. 2. Did not come with a Disc or Product Code to reinstall Office 2013 Professional. I called Dell today and got nothing but a run around, I talked to 3 different people just to be told that they could not help me with either pieces of software. I need to know if anyone can tell me how I can recover my office product key code. It was preinstalled on the computer and I never received any product code, even though dell says it was included. I also called Microsoft and was told since I purchased it from dell then I needed to contact them about my problem. I am very disappoint with dells support on this matter. Since I purchased it from them I should have received a DVD or the key code, but I received neither. Very Disappointed Customer
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Philip_Yip
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March 20th, 2014 05:00
Dell should be able to supply you with a Windows 7 Reinstallation DVD/USB; call technical support and try again, the response sometimes differs from person to person and region to region. Where are you located, did you buy the pc direct from Dell? There are unfortunately many customers which experience issues procuring installation media from Dell and I have brought this up multiple times on IdeaStorm. If in the US or CA you can likely also fill in the media request form here:
www.dell.com/recoverymedia/
Unfortunately Dell don't extend the courtesy of the media request to other countries and your only choice to procure media from Dell is by calling technical support.
For this reason I often recommend use of a Windows 7 .iso from Digital River and the Activation Backup and recovery program:
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/windows-7-sp1-iso-download/
http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/microsoft-product-activation/the-activation-backup-and-recovery-program-windows-7-version/
This gives you a downloadable solution to reinstall Windows 7 with the Dell system locked installation mechanism of the reinstallation DVD. The problem is more present with Windwos 8.1 as Microsoft failed to provide a direct link to a .iso which is probably one of the reasons it is so unpopular.
Regarding Office 2013, a MPI card should have been shipped with the system:
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-office/microsoft-product-identity-mpi-card/
Dell in general do not preinstall and activate Microsoft Office, so you would have had to done so yourself when you got the system and hence received a MPI card.
I haven't purchased an Office 2013 license however it seems that when you first install it you have to register it with a Microsoft Account, you should be able to retrieve the product key and download Office 2013. See here:
http://office.microsoft.com/en-us/support/how-do-i-recover-or-replace-a-lost-microsoft-office-product-key-HA104172018.aspx
You likely won’t need to recover or replace the product key if you purchased Office 2013 online or it’s been installed once before. To install Office, go to My Account, sign in with the Microsoft account tied to the product and use the Install button on the My Account page.
If you’d prefer to install Office using a disk and you need the product key, you can find it on your My Account page. Under the Account Options, click Install from a disk. On the next screen, click on I have a disk, and then click on the View your product key button to display the install product key.
Important If the My Account page indicates Office isn’t associated with this account, it could mean the wrong Microsoft account was used to sign in. You’ll need to sign in with the Microsoft account that was entered when you redeemed and installed Office for the first time. If you continue to have problems signing in to My Account, please contact Microsoft support to review your options.