Outlook can't sync with Gmail

To set up Outlook sync for Google Workspace Gmail, follow these steps:

Enable IMAP in Gmail:

• Go to Gmail.
• Click on the Settings gear icon in the top right corner.
• Select "See all settings."
• Click on the "Forwarding and POP/IMAP" tab.
• In the "IMAP Access" section, choose "Enable IMAP."
• Save your changes by clicking "Save Changes."

Add your Google Workspace Gmail account to Outlook:

• Open Outlook.
• Click on the "File" tab.
• Select "Add Account."
• In the Add Account wizard, choose "Manual setup or additional server types."
• Click "Next."
• Select "POP or IMAP" and click "Next."
• Fill in the following information in the Account Information dialog box:
  • Your Name: Enter your name.
  • Email Address: Provide your Google Workspace Gmail address.
  • Account Type: Choose IMAP.
  • Incoming mail server: Enter "imap.gmail.com."
  • Outgoing mail server (SMTP): Enter "smtp.gmail.com."
• Click "More Settings."
• In the Internet Email Settings dialog box, go to the "Outgoing Server" tab.
• Check the "My outgoing server (SMTP) requires authentication" checkbox.
• Select the "Use the same settings as my incoming mail server" checkbox.
• Move to the "Advanced" tab.
• In the "Incoming Server (IMAP)" section, set the Port to 993.
• In the "Outgoing Server (SMTP)" section, set the Port to 587.
• Enable the "This server requires a secure connection (SSL)" checkbox for both incoming and outgoing servers.
• Click "OK."
• Click "Next."
• In the Test Account Settings dialog box, click "Test Account Settings."
• If the test is successful, click "Close."
• Finally, click "Finish."

Troubleshooting:

• Ensure IMAP is enabled in Gmail.
• Verify the correctness of the account information in Outlook.
• Double-check port and security settings for both incoming and outgoing servers.
• Temporarily disable antivirus software and firewall.
• Restart Outlook and your computer.

Additional tips:

• Customize folder synchronization by right-clicking on the Inbox folder for your Google Workspace Gmail account in Outlook and selecting "IMAP Folders."
• Adjust how often Outlook checks for new messages by right-clicking on the Inbox folder for your Google Workspace Gmail account, selecting "Properties," and configuring settings in the "Send/Receive" tab.
• For Google Workspace accounts managed by your organization, contact your administrator for additional sync settings.