Outlook Express Problem - can not send or receive messages.

Question

It is happen recently : I can't send and receive messages using Outlook Express. But at the same time I can open any folder and read every message in it.   The error messages are:   ' Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'Comcast Online', Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F'   ' Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'Comcast Online', Server: 'mail.comcast.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F'   I have high speed connection from Comcast. I checked these error msgs with Comcast customer service: the connection account configurate correctly, assumption had been made that it can be a virus that did corrupt one of Outlook Express files. On the Dell Community Forum web site I found link to 'Outlook Express Mail Repair' software of the 3rd party that can fix some of the problems. But I am not sure if it can fix my problem plus it will cost $ 40.-. So before I do that Iwould like to ask you for help. Thank you in advance. With Regards, Avraham.   P.S.: I have Outlook Express 6.

Denny Denham · Answer

aviyahu,

There are two options available to you. One is to create a new OE account (details here. If it works properly you can then delete the account you are presently using. Occasionally, making sure that the POP3 and SMTP addresses are correct will not fix a corrupted account.

Your option is to reinsall OE. Assuming you are using Windows XP, instructions are here.

go2doug · Answer

aviyahu wrote: The error messages are:   ' Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'Comcast Online', Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F'   ' Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'Comcast Online', Server: 'mail.comcast.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F'   I have high speed connection from Comcast. I checked these error msgs with Comcast customer service: the connection account configurate correctly, assumption had been made that it can be a virus that did corrupt one of Outlook Express files. The error message is specifically stating that the server is responsible for the dropped connection. The email server is on Comcast's side of the court. If you are paying them to be your ISP, I suggest you hit them up hard for technical support. I highly doubt that a virus on your end would generate messages stating that 'your server has unexpectedly terminated the connection.' Make sure you tell Comcast that error number.

go2doug · Answer

aviyahu wrote: The error messages are:   ' Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'Comcast Online', Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F'   ' Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'Comcast Online', Server: 'mail.comcast.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F'   I have high speed connection from Comcast. I checked these error msgs with Comcast customer service: the connection account configurate correctly, assumption had been made that it can be a virus that did corrupt one of Outlook Express files. The error message is specifically stating that the server is responsible for the dropped connection. The email server is on Comcast's side of the court. If you are paying them to be your ISP, I suggest you hit them up hard for technical support. I highly doubt that a virus on your end would generate messages stating that 'your server has unexpectedly terminated the connection.' Make sure you tell Comcast that error number.

aviyahu · Answer

Thank you Denny for your prompt respond. I didn't use your advises because my OE came back

to its full functionality. The problem was on ISP (Comcast) side. Today they fixed the problem

and I started rev/send e-mails using OE. But I've got another problem: all my previous e-mails

has been deleted from all OE folders. Let see how long it will take to them to recover my e-mails

and bring them back to my account.

With Best Regards,

aviyahu.

aviyahu · Answer

Thank you for your prompt respond. You were absolutely right about the problem

that was on Comcast side. Who miss lead me was the comcast customer rep.

that decide that the problem was with OE. Today OE working normaly, but after

they fixed the problem ( and I don't know what exactely they did) I lost all my previous

e-mails in every OE folder. So I talked to Comcast Cust. Serv. to find the way to

recover them back. Let see what they can do.

With Best Regards,

aviyahu.

Productivity Software

Outlook Express Problem - can not send or receive messages.

Was this post helpful?