I experienced a crash of MS Word 2000 SR-1 last week and I was directed to Office Update.  When I tried installing Office SP-3, I was asked to locate the DATA1.MSI file.  I found this on my Works Suite 2001 disk 1 in the MsWord directory.  Unfortunately, the Office Update Installation Wizard dialog box indicated that the installation was unsuccessful without in anyway indicating what the problem was.  Why give informative error messages when you can charge $245 per incident for support!

After multiple attempts, I thought that I might get better results (or at least a more indicative error message) if I downloaded the service pack executable, o2ksp3.exe, and run it manually.  Again I was prompted to locate DATA1.MSI, not once, but twice.  After the second time, I received the following error:

Error 1706. No valid source could be found for product Microsoft Word 2000 SR-1.  The Windows installer cannot continue.

I am completely baffled by this.  Any help would be appreciated.

Thanks,

Doug