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January 11th, 2004 18:00
Problem installing Office 2000 Service Pack 3
I experienced a crash of MS Word 2000 SR-1 last week and I was directed to Office Update. When I tried installing Office SP-3, I was asked to locate the DATA1.MSI file. I found this on my Works Suite 2001 disk 1 in the MsWord directory. Unfortunately, the Office Update Installation Wizard dialog box indicated that the installation was unsuccessful without in anyway indicating what the problem was. Why give informative error messages when you can charge $245 per incident for support!
After multiple attempts, I thought that I might get better results (or at least a more indicative error message) if I downloaded the service pack executable, o2ksp3.exe, and run it manually. Again I was prompted to locate DATA1.MSI, not once, but twice. After the second time, I received the following error:
Error 1706. No valid source could be found for product Microsoft Word 2000 SR-1. The Windows installer cannot continue.
I am completely baffled by this. Any help would be appreciated.
Thanks,
Doug
JRosenfeld
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January 11th, 2004 20:00
According to the SP3 download page,
http://www.microsoft.com/downloads/details.aspx?FamilyID=5C011C70-47D0-4306-9FA4-8E92D36332FE&displaylang=en
you should have SP1a before installing SP3. Although SP1 should be the same, as far as Word is concerned, (and the 'a' does not show in the help/about box) you could check what you have
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q261/9/34.asp&NoWebContent=1
Or just try first installing SP1a (if nothing needs to be installed it will not matter, but it might put an msi file on your drive).
Alternatively, in the first link, it lists the individual updates that SP3 replaces. Only some apply to Word and you could try downloading those instead. I guess that since you mentioned the Works CD, your copy of Word came with Works rather than Office. So the bits in SP3 that relate to other parts of Office (Excel, Outlook etc.) would not apply to you.
DougMcKee
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January 15th, 2004 00:00
Thanks for the advice, but I'm still unable to resolve this problem. I downloaded the Office 2000 Service Release 1a (SR-1a), o2ksr1a.exe, from:
http://www.microsoft.com/downloads/details.aspx?FamilyID=AF6C8D03-7633-45B4-AB96-795EE656F2A2&displaylang=EN
Unfortunately, it gave the message, "You already have Microsoft Office 2000 SR-1." The lack of the "a" after "SR-1" only leads me to be more confused.
Following this, I re-ran Office 2000 SP3, with the same results as before.
Doug