Problem with shutdown (related to Outook)

The first thing I wouild try is a "Repair" on Outlook.  If there is a problem with a module within Outlook that may take care of it.  If that doesn't work, Outlook will probably have to be uninstalled (restart Windows) then reinstall.  If you have to do the reinstall, export your address book and any folders (e.g. inbox) to files on the hard drive so you can import them back in when you reinstall Outlook.

You don't say what version of Outlook you have,  but the "Detect and Repair" is under Outlook Help on my Outlook 2000 version. (you will also need the Outlook/MS Office installation CD for the Repair operation).

If it is Outlook 2002 (and possibly other versions, not sure), you could also try, in Outlook, Tools, options, other tab, uncheck enable instant messaging in Microsoft Outlook; when checked, this can cause problems with Outlook opening or closing if messenger service is disabled and you don't use windows messenger. Have you tried closing Outlook before shutting down?

Message Edited by JRosenfeld on 02-04-2004 06:37 PM

Fireberd,

Thanks for the response.

 

I am using Outlook 2002.  I do close the program before trying to shut down windows.  When I try and shut down I notice the outlook shortcut on the desktop "flickers" and then I get the error message.

I have tried to run the detect and repair and it doesn't seem to do much.  It asks me to insert the windows XP disk.  After I do that the program runs for a bit and then nothing seems to happen.  Not sure whether to interpret this as no errors are found of the function is not working?

Do you think I should attempt to download and install Outlook "2003" off Microsoft's web site (assuming I can) or am I better off uninstalling the program and trying to reinstall from the disks that came with the computer (assuming I can figure out which disk the program is on)?

Thanks for your help.

Mike

 

JRosenfeld,

Thanks for your note.  I am running Outlook 2002.  I did check your suggestion and found that the messager was turned on (I don't use windows messenger or any other such program).  I have tried to shut down three times since doing that.  The first time I still had the problem.  The next two times I did not.  I am hopeful that this solved the problem.  I will update this post once I have a chance to run the computer through shutdown a few more times.

Thanks,

Mike

JRosenfeld,

You were right.  The system works fine.

Much appreciate the help.

Thanks,

Mike