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bmonnery

27 Posts

718

March 31st, 2012 12:00

Problems with Renewing Dell DataSafe

Unfortunately, I'm 2,000 miles away from my PC that had DataSafe expire a couple of weeks ago.  I did try and add a credit card the day before expiry but it didn't take.

Tech Support from India is 100% useless.  They're convinced I can log into my account from anywhere and renew it.  What I can't seem to get through to them is my account has  been DEACTIVATED, hence I cannot renew online.

Anyone have a similar issue and how was it resolved.  I'm about to lose all my online data if I don't get an answer very soon.

Thanks.

DELL-Nikhil M1

95 Posts

March 31st, 2012 12:00

Hi

First, lets try downloading the application and then logging in. Now try renewing the account

If that doesnt help and still says de-activated then contact support so that they can raise a request but To my knowledge, the account should not be deactivated when u didnt renew it.

Source link: https://www.delldatasafe.com/downloadDataSafe.aspx

Minimum System Requirements
Operating System:   Microsoft Windows XP, Vista
Processor:   Pentium 733Mhz processor or greater
Internal Memory:   512 MB RAM or greater
Hard Disk:   At least 15 GB free or greater

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