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November 22nd, 2014 08:00
Software Download purchased from Dell
I just purchased (and paid for) a software download on Dell's website (Microsoft Outlook 2013). I thought that software downloads were supposed to be immediately available - but the confirmation I received shows the order to be "in production" with the estimated delivery date a week from now. This doesn't make any sense to me. Can someone please explain how this works (meaning - how long do you really have to wait to download software purchased through Dell's website)? Thanks.
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Mary G
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November 24th, 2014 09:00
Contact your credit card company to make sure you were not charged. It is better to buy office products from Microsoft website HERE.
Mary G
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November 23rd, 2014 07:00
You should ask Customer Service about this. Go the original site you ordered from and use the links on that page. This is all I could find:
<ADMIN NOTE: Broken link has been removed from this post by Dell>
This site says it takes 4-8 hours--not days. There might be a problem with your order.
Waldi1
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November 23rd, 2014 08:00
Thanks Mary G -
There must be a problem with the order. When I checked the status today its still showing an expected delivery of 11/28 (a week after the date ordered). When I tried to contact Customer Service per your suggestion I found out that Dell Customer Service (at least to check on orders) is not available on weekends. This is true both for on-line Chat and for phone support. I find it extremely odd that a major tech company like Dell would not have 24/7 customer support for all types of questions - but it seems that is the case. I guess I will just have to wait until Monday to follow up on the order. Next time I will just buy from Amazon. At least they have 24/7 support for problems with order.
Waldi1
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November 24th, 2014 14:00
Thanks - I got the software download information today (Monday) from Dell. I guess they don't process orders on a weekend. Next time I will take your advice and purchase Microsoft downloads directly from Microsoft.