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August 31st, 2009 15:00

v305 Dell FAX missing on re-install

I recently got a new DELL AIO v305 printer. When I installed it, I had Dell FAX. I then had to re-install the OS. I re-installed the printer exactly as I had first installed it but NO Dell FAX. I FAX a lot and need it back. How do I do that, please?

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20.1K Posts

August 31st, 2009 15:00

What computer and operating system? Win XP needs the Desktop or Notebook System Software installed first before all other drivers so all the other drivers install properly. Get it at your Dell Download page under System Utilities. Make sure you reinstall the telephone/fax modem driver.

15 Posts

August 31st, 2009 16:00

As I said, I had Dell FAX installed before I re-installed the OS (Vista HP). The printer was the last thing I installed after the OS and all other drivers.

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August 31st, 2009 17:00

Mike Stahl,

 

If I remember correctly...

 

 

As for faxing, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the Fax Folder. In the Fax Folder, right click on setup.exe and left click run as administrator. This will install the Fax program.

 

Or try this program.

 

BVRP PhoneTools for Faxing

 

 

Rick

15 Posts

September 1st, 2009 12:00

There's no FAX folder on the disk (????). Could I have gotten it with a driver update? Is Dell FAX available from Dell as a stand-alone program (download)? Followed your link. Way to much stuff w/o explanations and all about US Robotics (Not my brand of modem.) Thanx Mk

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September 1st, 2009 12:00

Mike,

 

I thought the BVRP PhoneTools for Faxing worked for anyone that had a modem.

 

Try opening the Dell All-In-One Center. Click on Fax an image or document. Then go through the steps and see if it prompts you to insert your printer disk to install the software. I know it's not in the drivers from Dell's website but almost positive it's on the printer disk. My printer has a FAX folder. Inside the fax folder there is a setup.exe file. Right click on it and left click run as administrator. I cannot try this anymore as I do not have a modem on my computer.

 

 

Rick

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September 11th, 2009 15:00

Mike,

 

Reply to the private message I sent you.

 

 

Rick

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