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Lauralew

2 Posts

453

November 6th, 2004 00:00

Word 2003 crashes

I recieved my new 4700 desktop a week ago and created a document with graphics in Word 2003 that was factory installed; whenever I tried to open it, Word crashes.  I tried to open other word documents with graphics that did not open correctly.  I emailed the document I created to my laptop and it worked just fine there.  I uninstalled, reinstalled, and ran the repair program, all to no avail.  Anyone have any advice?  Much appreciated.

Denny Denham

2 Intern

 • 

18.8K Posts

November 6th, 2004 01:00

Lauralew,

Try the generic fix for Word problems. Make sure your system is set to show hidden files and folders. Do a search for normal.dot. Right-click and delete every occurrence that is found. When you open Word again it will generate a new normal template and the problem should be resolved.

Lauralew

2 Posts

November 6th, 2004 12:00

Hi Denny, thanks for your assistance.  I tried your suggestion--now the 276k document will load (albeit quite slowly), but then I can't do anything with it because THEN it will crash.  Would the fact that I have Adobe "save as PDF" enabled have anything to do with that?  Tlhanks, Laura

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